[Resolved]  Renault — loan amount deducted twice in this month from my car loan account (loan number rmal048635)

Address:Malappuram, Kerala, 676504

From,

Mariyabi Musthafa
cholakkal
malappuram
[protected]

To
The Manager Nissan Renault Financial Services
Chennai,

Sir,

Sub :Loan amount deducted twice in current month from my car loan account (Loan number RMAL048635)

I would like to bring Your kind attention and expected an immediate solution for the below mentioned grievances,

In January 2019 two times they deducted car loan amount from my loan account on 03/01/2019 Rs 7160 and 09/01/2019 RS 7160 respectively .Kindly look in to the matter very seriously and please provide me the details how two times loan deduction happens in a month, also please take immediate action to reverse the second unauthorized deduction amount Rs 7160 .

We approach the bank but they told its happens from your end and they could not do anything

Details,

Loan Account RMAL048635
Name Mariyabi M
Vehicle Renault Kwid KL10AX 852
My Bank [protected] Fedreal Bank Malappuram
Amount Deducted Detiles
1st Deduction 03/01/2019 7160
second Deduction 09/01/2019 7160 unauthorized .

Once again request you kindly look in to the matter and replay as soon as possible in mail

Thanking you
Mariyabi M
[protected]
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Feb 21, 2019
Complaint marked as Resolved 
Renault customer support has been notified about the posted complaint.
Jan 15, 2019
Updated by shibuvahid
csupport.[protected]@nrfsi.com
bcc: vj ku <[protected]@gmail.com>
date: Jan 11, 2019, 10:47 PM
subject: Sub :Loan amount deducted twice in this month from my car loan account (Loan number RMAL048635)

4 days not respond from this emil id
Verified Support
Jan 16, 2019
Renault Customer Care's response
Dear Mariyabi,

Your issue is being forwarded to the concerned team. Please allow us some time to look into this for you. 
Verified Support
Jan 16, 2019
Renault Customer Care's response
Dear Mariyabi,

As checked, we understand that our team has contacted you and provided the necessary assistance on your reported concern. In case of any support required, please feel free to contact us at[protected].
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