Renault — Renault kwid up>14 cw 8717

Address:	201002
Website:	www.consumercomplaints.in

The following correspondence shall reveal the ordeal that i have been going through at the hands of your workshop officials at ghaziabad. Ironically the car has yet not been delivered to me and i continue to suffer on this account.

Very unsatisfactory response for the repair of renault car kiwid no:up14cw8717 at the renault worksh [ ref:_00db0czvn._500b010fy4p:ref ]
Inbox
X

In customer email2case via 77bnzbyq8x4q9kpy.6so5zf. B-czvneae. Eu2. Bnc. Salesforce.com
Feb 24 (7 days ago)

To me
Dear mr. Saran,

Greetings from renault india!

Thank you for writing to renault india customer care.

We regret the inconvenience caused with reference to your vehicle kwid bearing registration number up14cw8717.

We acknowledge the receipt of your email and a complaint has been registered with the reference id[protected], which can be referred to during any future contact with renault india customer care.

Our concerned team will contact you shortly to provide a resolution at the earliest.

We assure you that your concern will be attended to your complete satisfaction under our supervision.

Best regards
Renault india customer care

You can contact us on our toll free number:[protected] from 07:00 am to 11:00 pm all seven days a week and can also write to us at: [protected]@renault.com

— original message —
From: kailash saran [[protected]@gmail.com]
Sent: 24/02/2017 15:09
To: [protected]@renault.com
Subject: very unsatisfactory response for the repair of renault car kiwid no:up14cw8717 at the renault workshop at ghaziabad u. P.

I purchased a kiwid car in may 2016. This got damaged in an accident
And needed replacement of diggi with repair to some other minor
Cratches. Have completed all the formalities including of insurance
With the manager of workshop about a month back. With great
Persuasion they collected the car on 16th feb.17. But are not
Attending to it. Ironically none of the officials is responding to
The calls. I am above 81 years and needed a small car even for my
Daily needs outside the home. I request the officers at the h. O. To
Please impress upon the concerned officials to do the needful at the
Earliest and intimate me on ph. No: [protected] by message, since i am
Now hard of hearing. My car no: is up14 cw 8717. I shall be grateful
For the help.
Thanking you
Kailash saran
Fi. E.
R-5/81, raj nagar, ghaziabad. U. P.
Mob. [protected];[protected]; [protected]@gmail.com
— disclaimer —
Ce message ainsi que les eventuelles pieces jointes constituent une correspondance privee et confidentielle a l'attention exclusive du destinataire designe ci-dessus. Si vous n'etes pas le destinataire du present message ou une personne susceptible de pouvoir le lui delivrer, il vous est signifie que toute divulgation, distribution ou copie de cette transmission est strictement interdite. Si vous avez recu ce message par erreur, nous vous remercions d'en informer l'expediteur par telephone ou de lui retourner le present message, puis d'effacer immediatement ce message de votre systeme.

* this e-mail and any attachments is a confidential correspondence intended only for use of the individual or entity named above. If you are not the intended recipient or the agent responsible for delivering the message to the intended recipient, you are hereby notified that any disclosure, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please notify the sender by phone or by replying this message, and then delete this message from your system.
Ref:_00db0czvn._500b010fy4p:ref

Kailash saran
Mar 1 (2 days ago)

To in
The car kwid up14cw 8717, under question has arrived to day, after 13
Days, but with great disappointment it is to mention that they did not
Attend the complaint completely and have done the job of diggi alone
While the scratches in the front and a very minor dent there, remains
At its' place. All these complaints were mentioned in the original
Report and the work shop manager mr. Deepak, himself had said that
All these points shall be attended
Besides they have raised a bill of rs-3320/ to be paid by me. It is
Not clear, how it has been worked out in place of the mandatory 1000/
For the insurance claim. Whereas, they might have claimed from the
Reliance genaral insurance.co: in addition, the details of which have
Not been furnished to me, although i had asked for.
However the car has been returned to the workshop and i remain in the
Ame state of deprivation with the obvious discomforts to me on this
Account.
I hope your good self would take pains to intervene and advise the
Concerned people for a very prompt redress.
Yours sincerely,
Kailash saran