[Resolved]  Renault — sales complaint[protected] renault kolkata central

Address:

Kolkata, West Bengal, 700017

Renault kolkata central
(A unit of vibrant motors pvt. Ltd.)
225c, a. J. C. Bose road, kolkata, west bengal, 700020

Dear sir/ madam,

It is indeed unfortunate that you are not addressing the real issue to resolve the legitimate sales complaint, in spite of my repeated requests for the same.

I reiterate the relevant points once for your information and necessary action please. Also please refer to the mails appended below for your understanding.

The said vehicle was booked with advance on 20.09.2017, with 85% of the payment completed by 25.09.2017, and full 100% payment completed by 11.10.2017, with the assurance of delivery within diwali that is 18/19.10.2017, which was not met till even the end of october.
I verbally raised the issue with your sales team, of additional customer discount/ benefit of rs. 60, 000/- for the same model, that you were extending in november, which became payable to me as well. This was after having paid the 1st loan repayment emi on 05.11.2017, without of course the vehicle still not been delivered. I was assured that the same would be looked into at the earliest.

There was no revert from your end, in spite of repeated requests to address and resolve the issue, through the month of november, with the said vehicle remaining undelivered, wherein i documented my complaint through mail dated 28.11.2017.

I paid the 2nd loan repayment emi on 05.12.2017 with the said vehicle still not delivered, and the complaint unresolved. On 06.12.2017, i finally receive your delivery mail, wherein you refuse the additional discount/ benefit of rs. 60, 000/-, with the illegitimate pretext of having billed the vehicle in the month of october.

Now, please find below my legitimate claims, which i call upon you to discharge your obligations immediately, failing which i will be finally compelled to take recourse of available mechanism for consumer grievance redressal.

Rs.60, 000/- (Rupees sixty thousand only) as refund/ discount/ benefit, as extended by you in november 2017.

Penal interest @ 18% pa on the full payment received by you, calculated from 1st november 2017.

Compensation @ rs.500/- per day for each day of delay in delivery, calculated from 1st november 2017, till actual delivery after necessary resolution of complaint.

Regards

Debadipta sengupta
Consulting management inc
Dimple court 1st floor, 26 shakespeare sarani, kolkata 700 017

On tue, dec 12, 2017 at 5:57 pm, paramita ghosh wrote:

Dear sir,

Greetings from renault kolkata central!

Your vehicle has been registered on 2nd november’2017 and lying in kmc parking area for last one and half month.

Requesting you to take the delivery from our showroom as your vehicle is lying for such a long period and as per norms before delivery you need to pay rs 500/ per day charge for parking your vehicle at kmc parking area.

Kindly visit our showroom for delivery of your vehicle.

Regards

Paramita ghosh
Customer relations manager (Sales)
Mob no: [protected]
E mail: crm. [protected]@renault-india.com

Deb sengupta
Dec 12 (2 days ago)

To paramita, customer, sales. Kolkatac.

Dear madam/ sir,

Reference your mail below, please note that the matter is pending resolution from your end. Please see my earlier mail for details.

Also please note that your contemplation "that as per your instruction, your vehicle was invoiced in october’2017, we are unable to provide you the consumer offer of november’2017", is an willful misstatement to avoid your responsibility to resolve the issue.

That i will instruct you to bill in october 2017, to get your delivery intimation in december 2017, with you refusing to extend the consumer offer of rs.60, 000, can be easily seen to be false and redundant, with the objective of refusing to discharge your legal commercial obligations.

I would once again request you to address the real issue, and resolve the complaint issue, without further delay, failing which i would be compelled to escalate the matter as per established protocol available to me as an aggrieved consumer.

Thanking you,

Debadipta sengupta
Consulting management inc
Dimple court 1st floor, 26 shakespeare sarani, kolkata 700 017

From: paramita ghosh [mailto:crm. [protected]@renault-india.com]
Sent: monday, december 11, 2017 3:12 pm
To: 'deb. [protected]@gmail.com'
Subject: re: re: sales complaint[protected] renault kolkata central

Dear sir,

Greetings from renault kolkata central!

Your vehicle is ready for delivery.

We would like to inform you that as per your instruction, your vehicle was invoiced in october’2017, we are unable to provide you the consumer offer of november’2017.

We would like to deliver your vehicle in your convenient date and time as your vehicle is in our kmc parking area for which they are charging exorbitant amount and we cannot place your vehicle for such a long period.

We are sorry to inform you that if you do not take the delivery of your vehicle within a day or two you have to pay the parking charge before delivery.

Kindly call in the below contact number for scheduling the delivery of your vehicle.

Regards

Paramita ghosh
Customer relations manager (Sales)
Mob no: [protected], e mail: crm. [protected]@renault-india.com

Deb sengupta
Dec 7 (7 days ago)

To customer, sales. Kolkatac., paramita

Dear madam/ sir,

This refers to the issue originally raised with you in november 2017 in respect of the complaint captioned above, recent telephonic discussions on the subject, and your delivery mail dated 06.12.2016 appended below.

Kindly note that your sincere apologies will not close the complaint/ issue that has been raised as per legal commercial norms.

As iterated earlier, please note the points below:
Date 20.09.2017 - you received payment of rs. 5000/- (Rupees five thousand only) on booking the renault duster amt model, on the verbal assurance of the vehicle to be delivered by diwali 2017, that 19.10.2017.
Date 23.09.2017 - loan from hdfc bank approved as per documented letter.
Date 25.09.2017 - you received payment of rs. 12, 26, 921/- (Rupees twelve lac twenty six thousand nine hundred twenty one only) as disbursement from hdfc bank in my favour, as per documented letter.
Date 11.10.2017 - you received balance payment in full of rs. 1, 79, 560/- (Rupees one lac seventy nine thousand five hundred sixty only) totaling full payment of rs. 14, 11, 481 (Rupees fourteen lac eleven thousand four hundred eighty one only).
Further, i have paid 2 installments of loan repayment emi of rs. 25, 635/- each on 05.11.2017 and 05.12.2017 respectively, with you having failed to deliver the car by october 2017.
However in november 2017, you have extended additional consumer offer of rs.60, 000/- on the same vehicle model that you been fully paid for, without having delivered the same.

Please note that you having billed the car in october 2017, is irrelevant in respect of this complaint/ issue, since you did not deliver the car in october 2017, hence not having completed the transaction on the same.

I hereby request and call upon you, to duly refund rs. 60, 000/- (Rupees sixty thousand only), as additional payment received by you, without further delay, before i need to escalate the matter further. I also reserve the right to claim interest on the payments made to you, and other relevant compensation and damages, should it be so required.

Looking forward to hearing from you, for the complaint matter to be resolved at the earliest.

Thanking you,

Debadipta sengupta
Consulting management inc
Dimple court 1st floor, 26 shakespeare sarani, kolkata 700 017

From: paramita ghosh [mailto:crm. [protected]@renault-india.com]
Sent: wednesday, december 06, 2017 11:02 am
To: 'deb. [protected]@gmail.com'
Subject: re: sales complaint[protected] renault kolkata central

Dear sir,

Greetings from renault kolkata central!

We are sincerely apologizing for the inconvenience caused to you.

Your vehicle is ready for delivery.

We would like to inform you that as your vehicle was invoiced in october’2017, we were unable to provide you the consumer offer of november’2017.

We have given you consumer offer for october’2017 which is rs 30, 000/.

This is the reason we are unable to provide you extra discount of rs 60, 000/.

We would like to deliver your vehicle in your convenient date and time.

Kindly call in the below contact number for assistance.

Regards

Paramita ghosh
Customer relations manager (Sales)
Mob no: [protected]
E mail: crm. [protected]@renault-india.com

Deb sengupta
Attachmentsnov 28

To renaultconnect, sales. Kolkatac.

Renault kolkata central
(A unit of vibrant motors pvt. Ltd.)

Dear sir/ madam,

Please refer to your mail dated nov 15, 2017 appended below.

Please be informed of the following:
The said vehicle was booked on 20.09.2017 vide payment of rs.5000/- by credit card, with the expected delivery within diwali i. E. 18.10.2017. (Copy enclosed)
All required documentation for loan from hdfc bank was immediately completed, whereby the said loan was approved vide letter dated 23.09.2017. (Copy enclosed)
Loan amount of rs. 12, 26, 921/- (Rupees twelve lac twenty six thousand nine hundred twenty one) was disbursed to you vide letter dated 5.10.2017. (Copy enclosed)
Balance amount of rs. 1, 79, 560/- (Rupees one lac seventy nine thousand five hundred sixty) was paid to you through neft dated 11.10.2017 (Copy enclosed)
Emi repayment of rs. 25, 635/- already commenced and paid on 05.11.2017, whereas you were not in a position to deliver till 15.11.2017, as may be presumed from your appended mail.
Please note that i have not taken delivery of the said vehicle as yet.

I was encouraged to book immediately on my visit to your showroom on 20.09.2017, and all loan documentation completed immediately thereafter, for reasonably expected delivery of about a month. Loan was disbursed and balance payment made, completing full payment thereafter, as detailed in points above. I have also already borne the interest on the loan amount for more than 2 months already.

Much before your purported delivery date, i was shocked to find in your newspaper advertisements of additional discounts/ benefits of rs. 60, 000/- (Rupees sixty thousand) being given for renault duster amt, that is the same model i have booked and fully paid for, waiting for delivery from your end.

As would be fair, i would request you to kindly refund or extend benefit to the tune of rs.60, 000/- (Rupees sixty thousand only) along with immediate delivery of the said vehicle.

Thanking you,

Debadipta sengupta
Consulting management inc
Dimple court 1st floor, 26 shakespeare sarani, kolkata 700 017