Rentickle — damaged product delivered

Address:	Flat no. 6 KaavanApartment Sudguntyapalya, C V Raman Nagar, Bangalore, Karnataka, 560093
Website:	www.rentickle.com/about-us

Order number[protected]
Dated 10th march 2019 which was delivered on 16th march 2019.

At the time of delivery the following defects were observed :-
1. The middle support beams (2 of them) present under the bed were damaged, both of them had a crack which was clearly visible.
2. The corners of the bed on the head side were damaged.
3. Images for the same has been attached.

The same was brought to the notice of the delivery team, apparently according to them such defects are not taken into consideration for penalty at the time of returning the rented furniture. I would like to bring the same to the notice of support team, and would like to know if this is a cause of concern to me or my safety. The same observations have been mentioned in the end of the documentation that i signed at the time of delivery.

The complain for the current ongoing issue was raised on 16th march 2019 (Reference to order number[protected] and has not been resolved yet.
It has been more than 2 months and no resolution has been given to me as a customer.
The poor handling of my complaint has cause me more of mental stress than discomfort. The support team even after promising to resolve the issue within a week has not been able to do so, which mislead me as a customer and has made my life miserable.