Reserve Bank Of India [RBI] — About icici bank complaint

jyotiranjan321

Address:	Bangalore, Karnataka, 560100
Website:	[email protected]

Hi Team,
Due to fraud transaction i lost my money from ICICI Bank. But after a long follow up and all verifications now this money is going to be revert back to my ICICI bank account from fraud transaction account (UNION Bank). This confirmation i got from UNION Bank. But as Per RBI Rule they cannot send it to me directly and they told me that your Bank(ICICI) should send a request regarding all the details of me that this is a fraud transaction and this is our customer. But i already sent mail to customercare team as per nearest ICICI Bank concern. But i didn't get any feedback till from them. This is very bad customer services. UNION Bank told me that your ICICI Bank should follow up to revert back my amount. But i didn't get any help from ICICI Bank people till now. This is not a good sign for Customer as they are not helping and not replying any mail regarding issues. I am forwarding UNION Bank mail details, please go through it and help me to revert back my money as soon as possible as per UNION Bank told.Please understand my pain.This stupid thing can be happen to other people also as they will be also loose believing with ICICI Bank customer care and they may be remove their account(this is not a good sign for ICICI Bank). I am hopping that i will be getting my money back as soon as possible.

Regards,
Jyotiranjan Rath
Mobno-[protected]

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Koshi Philip

from Chennai, Tamil Nadu

ICICI and Fastag

Vehicle Registration No: TN 01 BH 8034

Fastag Linked vehicle No: MALFC81AVKM015630

Facts :-

1) I went to the ICICI Nungambakkam Branch, in Chennai to recharge my Fastag account, on 28th Nov 2019

2) The Person assisting me at the Bank informed me that my Fastag account was having a NEGATIVE balance of Rs. 40

3) Then my Fastag usage details were checked and it was found that for my onward journey on 6th Oct 2019, I was debited - a) Rs.55, for trip No.[protected], at Sriperumbadur Plaza at 8.24am, leaving an available balance of Rs. 145, and b) for Trip No.[protected] at Chennaisamaduram Plaza Rs. 45, at 9.52am, leaving a balance of Rs.100.

4) I returned to Chennai on 7th October 2019, and I found that I did not get any SMS from the Bank. Since I had a balance of Rs. 100 in my account, I assumed that the Toll for the Return trip was covered.

5) Subsequently, I have not received any SMS from ICICI Bank in this regard.

6) I find that I am Debited Rs. 140 on 8th October 2019, leaving a negative balance of Rs. 40. Here I would like to mention that I have not travelled out of Chennai on 8th Nov 2019.

7) ICICI has debited my Credit Card for Rs. 1000 plus Service charge of Rs. 10. I have neither got my Fastag Recharged nor Credit in my account for the lack of the Recharge.

Based on the above, I preferred a complaint with Ms. ICICI bank, bearing Ref No. CMP [protected], on the 28th Nov 2019. I am yet to receive any convincing reply from them. I visited the Bank again on 3rd Dec2019, only to be told that the Bank would take action on this. Unfortunately, nothing has happened.

I have blue link for my car and all my travel data can be got.

I would like to know what I should do on this matter