Reserve Bank Of India [RBI] — Account debited but don't get cash from standard chartered bank atm card

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201036

Hi
I had done a atm transaction on 6th august-16 for one thousand but my account is debit with 11000 rs, i have received two messages 1st for 1000 rs and 2nd for 10000 rs, i have done the complaint to sc customer care there reference no. Is as
[protected]. But your team member called me and told that go to police station and do the fir then a fir copy submit to the bank branch
But i am out of station from 6th august till next month then how can i will go to nearest police station for fir, i am unable to do the fir till next month, please suggest another way and credit my 10000 rs in my account.

Withdrawal bank: indusind bank atm

Complaint refference no. [protected]

My account no [protected]
Atm card no. [protected]