Reserve Bank Of India [RBI] — amazon refund is not coming

Address:

124,bandi choad marg nougav, Dhar, Madhya Pradesh, 454001

Sir my name is lokmanya and my account is punjab national bank amazon is refund my money and amzon send me her reference number also i already send you money this is my reference number 209410 sir bank manager and call center is telling i cannot give any information about reference number and what is reference number manger is asking to me and he cannot give my refund and customer care of bank is also telling i cannot give any information about reference number i can telling only debit and credit information my account number is [protected] so i hope you solve this issue and my refund amount is 674 rupees from amazon