Reserve Bank Of India [RBI] — Amount debited twice for single transaction.

Ramesh Kumar R

from Chennai, Tamil Nadu

Address:

600044

Hi team,

I have been facing indiscrepancy regarding the transcations in my bank of india savings account-[protected], chrompet branch chennai. On july 18 of 2016 my balance was rs.24595.97/- i did the first transcation with boi debit card in axis bank atm in tambaram east and the transaction is 474259/ twcw1181 the axis atm shown "temporarily unable to dispence the cash" i waited for 2 minutes but no cash was came in that machine. My balance was shown rs.21465.97/- i then went to second axis atm machine and did the second transcation 143866/twcw1181 and i got the rs.3100/-

For your kind attention, already first transaction was failed due to the error "temporarily unable to dispence the cash" but my saving balance account-[protected] was debited for 3120/- and when i did the second transction again the amount was debited for 3120/- and my balance was showing rs.18015.97 instead the balance should be rs.21145.97. I visited your bank branch and spoken with manager and he told to give the complaint to the axis bank.

I visited the axis bank in tambaram east branch and spoken with the staff and he said need to give the complaint in bank of india only and they are not responsible.

I have spent more than 3 months by giving the complaint to boi, but till now no action was taken and my amount was still not reimbursed.

This is my amount and i have not received the cash for the first transcations and bank debited from my saving account.

It is not my fault, it is failed transcation from bank of india.

Sir, i kindly requesting you to check on this failed transction and do the needfull.

I hope that you will respond to my mail and do the necessary action.

With thanking you,

With best regards,
Ramesh kumar. R

+1 photos

Was this information helpful?

No (0)

Yes (0)

Reserve Bank of India [RBI] customer support has been notified about the posted complaint.

Dec 08, 2016

Updated by Ramesh Kumar R Hi Team,

I have been facing indiscrepancy regarding the transcations in my Bank Of India Savings Account-[protected], Chrompet branch Chennai. on July 18 of 2016 my Balance was Rs.24595.97/- I did the first transcation with BOI debit card in Axis bank ATM in Tambaram east and the transaction is 474259/ TWCW1181 The Axis ATM shown "Temporarily Unable to dispence the cash" I waited for 2 Minutes but no cash was came in that machine. my balance was shown Rs.21465.97/- I then went to Second Axis ATM machine and did the second transcation 143866/TWCW1181 and I got the Rs.3100/-

For your Kind Attention, already first transaction was failed due to the Error "Temporarily Unable to dispence the cash" but my saving balance account-[protected] was debited for 3120/- and when i did the second transction again the amount was debited for 3120/- and my balance was showing Rs.18015.97 instead the balance should be Rs.21145.97. I visited your bank branch and spoken with manager and he told to give the complaint to the axis bank.

I visited the axis bank in tambaram east branch and spoken with the staff and he said need to give the complaint in Bank of India only and they are not responsible.

I have spent more than 3 months by giving the complaint to BOI, but till now no action was taken and my amount was still not reimbursed.

This is my amount and I have not received the cash for the first transcations and bank debited from my saving account.

It is not my fault, it is failed transcation from Bank of India.

Sir, I kindly requesting you to check on this failed transction and do the needfull.

I hope that you will respond to my mail and do the necessary action.

With Thanking You,

With Best Regards,
Ramesh kumar.R