Reserve Bank Of India [RBI] — atm withdrawal dispute

Address:

Bangalore, Karnataka, 560001

[sr#:1-[protected]] -
N
No. [protected]@kotak.com
Dear nagarjun, as per the call conversation sending you the mail for reference. Please find the enclosed mail : sent: 12 november 2018 12:01 to: '...

Arjun agasthya
To info, customerfirst
9 days agodetails
Karnataka bank,

This is with regards to the cash withdrawal (Detail in the mail below) which was not disbursed from the atm. Complaint was raised on 16th oct 2018 but nothing has happened till now. Below was the mail sent to karataka bank on 12th nov and there has been no response to the mail yet from karnataka bank. Can someone please check and get back to kotak mahindra bank? Its been more than a month and i'm tired of going to and forth kotak and karnataka banks. Request you to action it at the earliest else i will have to raise a dispute with rbi on how the transactions are operated in the respective banks.

Thanks,
Nagarjun
—
Regards,
Arjun agasthya
Hr. Client staffing.
Innov source service pvt ltd

Arjun agasthya
To info, cbnodalofficer, customerfirst
9 days agodetails
Adding nodal officer from kotak mail

On mon, dec 3, 2018 at 8:31 pm arjun agasthya wrote:
Karnataka bank,

This is with regards to the cash withdrawal (Detail in the mail below) which was not disbursed from the atm. Complaint was raised on 16th oct 2018 but nothing has happened till now. Below was the mail sent to karataka bank on 12th nov and there has been no response to the mail yet from karnataka bank. Can someone please check and get back to kotak mahindra bank? Its been more than a month and i'm tired of going to and forth kotak and karnataka banks. Request you to action it at the earliest else i will have to raise a dispute with rbi on how the transactions are operated in the respective banks.

Thanks,
Nagarjun

— forwarded message —
From:
Date: fri, nov 23, 2018 at 12:31 pm
Subject: [sr#:1-[protected]] -
To:

Dear nagarjun,

As per the call conversation sending you the mail for reference. Please find the enclosed mail :

Sent: 12 november 2018 12:01
To: '[protected]@ktkbank.com' ; '[protected]@ktkbank.com' ; '[protected]@ktkbank.com'
Subject: sr-1-[protected]-ktb

Dear team,

Our customer has disputed for below transaction. Hence request you to please provide the cctv footages or images, ej and the atm location for the same. Kindly mention atm id, date and time of the transaction on the cd or the cover. Incase footage is not available, kindly send images for the same. We request you to not to send data through pen drive.

Uid

Trty

Rsp

Card

Rrn

Stan

Aqr

Iss

Tdate

Time

Atm

Sdate

Req. Amt

Rec. Amt

[protected]

04

00

[protected]

[protected]

50145849

Ktb

Kmb

15/10/2018

1/01/1900 8:47:43 pm

Kbl18090

15/10/2018

3000

3000
But still now no responce karnataka bank and kotak bank kindly help me out this.

Regards
Nagarjun p