| Address: New Delhi, Delhi |
Dear sir,
Rs. 17300 were theft from my icici salary account via mobikwik and airtelmoney. Bank is not helping me properly, even after my complaint filed within 30 minutes. Mobikwik has refunded 2 txn amount of 1000 each, but ignoring the bigger amount i. E. 15000. After just a fulfillment of formalities/investigations, icici has reached on a conclusion that the txn were made using valid pin. So, they are unable to help me out. I have filed a complaint in p. S., i have filed complaint in cyber crime cell, consumer forum, even mobikwik email, centralized public grievance redress and monitoring system (Cpgrams), etc.
Icici has given me the ip address of that system, from where theft performed. Mobikwik is also taking slow actions, while asking card number, pins, txn id etc.
I dont have much knowledge of legal things, but i want my money back. I came to know that you have revised the rules recently. Pl give me your email id. I will provide all detailed. Rs. 15000 is big amount for me. Kindly help me.
Reserve Bank of India [RBI] customer support has been notified about the posted complaint.