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Reserve Bank of India [RBI] Complaints & Reviews

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S
Suren Dhiran
from Neyyattinkara, Kerala
May 12, 2019
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Address: 600033

Dear staffs,
Plz let me know why these messages are repeatedly sent from different unknown numbers, i can't even track the exact sender. Plz just take any action to stop these types of cyber crime and let people know what is the solution and how to be safe n secured with their personal details as not to be stucked in those types of cyber attacks. I've got a message as followed

*your mobile number has won 2019 3.6 crore india, usa & uk bmw car award to claim draft send your name, address, phone no, age, occupation to: [protected]@outlook.com*

Plz revert as soon as possible
Reserve Bank of India [RBI] customer support has been notified about the posted complaint.
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    S
    Shobhit Kumar Keshari
    from Antu, Uttar Pradesh
    May 12, 2019
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    A company frm delhi has cheated on me and taken my money
    He has send the mail it was like this —

    Mr. Shobhit kumar keshari

    Greetings of the day

    We are glad to inform you that your 1st prize is confirm which is maruti suzuki swift ldi from our side because your point is complete and you submit your document and documentation charge which is rs 14, 356/- to our company.

    According to our company policy we pay the whole showroom charge and we paid that but unfortunately insurance and r. T. O charges had been decline by the showroom side and they inform us that they want one charge from your side so, we decided that we are paying r. T. O charge and you will have to pay insurance charge which is 34, 358/- according to your city.

    So, you have to pay the insurance charges which is rs. 34, 358/- after that your booing will be complete and we will provide you the booking details and after that you can verify your details in any royal en-field showroom.

    Note: your insurance charge is refundable charge that mean after this booking we will refund your amount today evening but you have to pay it before 3:00 pm today.

    Regards
    Anurag singh

    Manager
    Contest team
    Deal maart

    Plz help me my contact numbr [protected]
    Reserve Bank of India [RBI] customer support has been notified about the posted complaint.
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      M
      Mithun sanjeeva poojary
      from Mumbai, Maharashtra
      May 11, 2019
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      Address: Hanuman chs, buildinh no h2, flat no 117,simplex, ghansoli 400701 navimumbai maharatsra, 400701

      Hello sir,
      My name is mithun poojary, i have taken home loand from dhfl, vashi, navimumbai... Loan code 4793, in my kod sale deed original not mentaioned, after requesting many times dhfl not responding properly even intrested increased from 8.7 to 9.8 witjin 6 months. Reason repo rate increase... None other bank increasing... Even not supporting customer... Service ia too poor.. Please check the intrest rate... Common people are suffering lot due to dhfl... They are ruining our life... My original sale deed there with them but they are not mentioning in lod... Pleaee help
      Mob [protected]
      Reserve Bank of India [RBI] customer support has been notified about the posted complaint.
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        M
        ma cecilia
        May 10, 2019
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        Hi sir, Â
        I got the mail directly from rbi on date 9/05/2019.

        The management of reserve bank of india are contacting you reference toÂ
        Two million five hundred thousand united state american dollarsÂ
        {$2.5/usd}deposited by our client mr james william to be remitted toÂ
        Your nominated account details. Hence you are required to reconfirm yourÂ
        Bank details with a scan copy of your identification proof/completeÂ
        Address & mobile number for easy communication.

        Sincerely
        Mrs alpana kilawala {gm}

        So, could you please tell me this mail fake or not.

        And could you share me any details in this mail id:Â [protected]@gmail.comÂ
        Reserve Bank of India [RBI] customer support has been notified about the posted complaint.
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          M
          M.Arora
          from Ludhiana, Punjab
          May 10, 2019
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          Resolved

          Address: near manav chowk

          Sir i had opened a current a/c in axis bank. I had applied for its closure in the month of december 2018 when my a/c balance was rs +40.
          I have repeatedly made so many appeals to close the a/c but the bank is not closing my a/c and due to non maintenance of min'm balance the balance has now become - ve ie -3962.81.
          The manager is saying to not to worry as the a/c will be closed and all the - ve balance should be of no concern
          You are requested to sort the matter as i daily get messages of - ve balance from axis bank
          My a/c no is 08093217, branch ambala city, haryana, manager name is mr manish, ph no of manager [protected]
          My no is [protected]
          Aug 8, 2021
          Complaint marked as Resolved 
          Reserve Bank of India [RBI] customer support has been notified about the posted complaint.
          Hi, sorry for the inconvenience. Please DM us your registered contact number and we will get back shortly. Please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. For more information, please visit http://bit.ly/2VadVIq Regards, Team Axis Bank.
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            D
            deepmala86
            from Noida, Uttar Pradesh
            May 9, 2019
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            Address: a, b, c, Gautam Buddh Nagar, Uttar Pradesh, 201301

            The reserve bank of india
            Electronic transfer dept, 6, sansad marg
            Janpath, new delhi, h. O. 110001,

            New delhi

            Our ref: cub/hog/oxd1/2014
            Payment file: rbi/id1033/2018/2019
            Payment amount: 4. Crore, 75. Lakhs = 500, 000 gbps

            Reserve bank of india official compensation payment notification

            Dear beneficiary:
            The foreign exchange transfer department (Rbi) hereby bring to your attention of the payment of your
            Deposited fund here in the rbi, you were listed as a beneficiary in the recent schedule for payment of the
            Past edition email/sms award incurred by the british government, which is yet unclaimed up-till date
            Due to some circumstance.
            According to your file record; your payment is categorized as: contract type:
            Lottery/inheritance/undelivered lottery fund/

            The reserve bank of india (Rbi) governor, dr shaktikanta das and ban kin-moon secretary-
            General of the united nations met with the tax committee on finance rbi mumbai/delhi branch. Regarding

            Unclaimed funds which have been due for a long run, at the end of the meeting (Rbi) governor, dr
            Shaktikanta das mandate all unclaimed funds to be released back to the beneficiary stating that it is an
            Unfair practice to withhold funds for government basket for one reason or the other for tax accumulations.
            Therefore, we are writing this email to inform you that (4croer 75lakhs india rupees) will be release
            To you in your name, as it was committed by (Rbi) governor.
            To credit your account immediately you will have to send copy of your pan/voter card, and one picture of
            Your passport size for file record, this is according to law assigned and the security covering your fund
            From the source the assigned transfer department don’t have any right to deduct from your fund
            Because it’s made to reach your account in complete value. We decline for 5 working days after date of
            Receiving this mail.
            Also reconfirm your details - for crediting. Please you are advised to fill the form below and send it
            Immediately to our transfer department through email below for verification and prompt collection. Contact
            Transfer manager in charges of foreign exchange transfer department contact person: mrs. Sonia
            Sharma
            Fill the verification form below for prompt collection of your fund.
            1. Full names:
            2. Residential address:
            3. Mobile number:
            4. Occupation:
            5. Sex:
            6. Age:
            7. Country: reply to email: rbionline.[protected]@hotmail.com.8. Marital status:
            9. Passport size photo: / scan copy id proof /
            10. E-mail id:
            11. Bank name:
            12. A/c no:
            13. A/c holders name:
            14. Bank branch:
            15. Bank swift or ifsc code;
            Note: (4croer 75 lakhs india rupees) will be transfer directly to your bank account immediately we
            Receive your filled details. Also be informed that the assigned british representative to supervise the
            Transfer of your fund from the reserve bank is in the person of: (Britishdiplomat) mr marc muna he
            Will supervise the transfer and all the documents will be sent to you by courier immediately the transfer of

            Your fund is completed to your bank account.
            Reserve bank of india (Central bank).
            Contact transfer department
            Email: rbionline.[protected]@hotmail.com
            For more details, visit the link below

            http://www.financialexpress.com/news/find-whereabouts-of-unclaimed-deposit-holde...
            Accept my hearty congratulations once again! And make sure you reply to
            Reserve Bank of India [RBI] customer support has been notified about the posted complaint.
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              L
              laxman483
              from Mumbai, Maharashtra
              May 7, 2019
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              Address: 201 B3 Block Aura City Pune nagar road Shikrapur, 412208

              This is with regard to the email that you have sent to us about your Order No:[protected] regarding the payment.

              I understand your concern towards the refund.

              As per your concern, I have checked and found that while placing an order your payment got declined that means Amazon.in payment gateway did not receive confirmation from your bank payment got canceled.

              The payment got declined on 6 November 2018 and we have also sent you a mail regarding the same on 7th Nov 2018.

              Let me explain how the payment decline works :

              1. When you place an order, we will contact your bank to give us the authorization to charge your account.

              2. Your bank will reserve the funds, then your account will show as a debit.

              3. We will wait for 15 minutes for your bank to give us the authorization to charge your account.

              4. If the bank delays the process, our server window will be closed and the payment will be failed.

              5. Your amount will be stuck in your bank server.

              Your payment is safe in your bank server. Amazon has not received it.

              I kindly request you to get in touch with the bank customer care and the transaction reference number is APL945c4b252ca[protected]e4878dc035cc so kindly help them with the transaction number so that they will help you with the refund.

              Dear Mr. Kumar,

              We refer to your e-mail regarding ICICI Bank Savings Account XXXXXXXX5902.

              As per your e-mail, you have mentioned that the appended transaction was done by you. However, the merchant claimed that he has not received the said amount.

              06/11/18 UPI UPI/[protected]/Request from Am/[protected]@apl/Axis B DEBIT 399.00

              The basis for your complaint, we have initiated a dispute. We make the necessary verifications when a dispute request is been placed. This is carried out under great care and scrutiny.

              We have raised the chargeback on your behalf to the concerned merchant/merchant's bank. As per the clarification received by the merchant/merchant's bank, the dispute has been processed and the cardholder is made liable.

              We have obtained the details pertaining to the transaction from the acquiring bank of the said merchant. As per the appended details, the queried transaction was successfully paid to the merchant:

              Payer Name: Mr. Lakshman Kumar
              Payer mobile no: 90XXXXXX73
              Payer account no: XXXXXXXX5902
              Amount: Rs. 399.00
              Transaction ID: [protected]
              Transaction date :[protected]:21:29

              Payee name: Amazon
              Payee account no: 1000XXXXXX465
              Payee IFSC: UTIB0000001
              Acquirer reference date/RRN:[protected]/[protected]
              Acquirer Bank: Axis Bank

              Hence, we regret our inability to accede to your request for reversal of the disputed amount. We request you to get in touch with the merchant for verification and recovery of the disputed amount.

              We request you to treat this as our final stand with regard to the concern raised by you.

              Finally, no one is helping me.

              Regards,
              Lakshman Kumar
              [protected]
              Reserve Bank of India [RBI] customer support has been notified about the posted complaint.
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                A
                Aradhna Akkanawru
                from Mumbai, Maharashtra
                May 7, 2019
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                Address: isadora apartment,Pushpak park, Aundh, Pune, Pune, Maharashtra, 411007

                Dear sir/ma'am

                I have received this message your mobile no won bmw in uk. For claim, send name:add:mobileno:age:to: [protected]@hotmail.com in today from bp 656566. I want to know that is it fake or not? Please immediately inform me sir after justifying that is fake or real. I can't understand what should i do! Please sir justify it properly and get a legal steps to stop the syber crime.
                Thanking you
                Reserve Bank of India [RBI] customer support has been notified about the posted complaint.
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                  S
                  Sunil Hulgunde
                  from Panaji, Goa
                  May 6, 2019
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                  Address: Room 326, reserve police line amravati, Amravati, Maharashtra, 444602

                  Sir, i am sunil marotrao hulgunde i request that i have a credit card with sbi, sbi card irctc no.[protected], it is of the visa platinum, i blocked this card on 17/1/19 and banned the account of sbi card on 26/3/19, the sbi card did not give me any information that i had closed the accounti did not even tell them to fill the annual size, and i have not even told that the size will be taken as long as the amount is not filled. And now i ask to pay the amount to 592.1. Even after closing my account, i am charging the money without informing me, take strong action on sbi card.
                  Reserve Bank of India [RBI] customer support has been notified about the posted complaint.
                  Got a lottery scam mail. PFA to show u how they mailed & called & I was about to get fooled but suddenly I thought of cross checking & found out its fake & a scam
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                    P
                    payalbrijmohanmehra
                    from Mumbai, Maharashtra
                    Jul 7, 2020
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                    Aerocity mumbai, nibr corporate park

                    Address: Nibr compound, 1 Aerocity Mumbai, Sakinaka, safeed pul Andheri East
                    Website: www.1 aerocity.com

                    Aerocity Mumbai, nibr corporate park. Safeed pul, Andheri East. Sakinaka, opposite vaishali restaurant.

                    litigated since 2010..
                    By Vishal Mehra

                    Cases going on - High court.

                    City Civil.

                    Andheri court.

                    Summons already issued to one of the respondents. Manmohan.
                    Harmesh Arora Anil Arora Ajay Arora have cases against them in High court and Criminal Court and...
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                    M
                    Michael Pyers
                    May 2, 2019
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                    Address: New Delhi, Delhi

                    I sought a loan through anesha capital finance service pvt. The address of this company is head office: 5b, second floor, ansari road. Darya ganj, new delhi, 110002. India. I was directed to this so called reserve bank website where a 150 bhd fee for a cost of transfer code was demanded. Subsequent investigation established that the website is a fake and that when you put the company details into http://www.mca.gov.in the company does not exist

                    I have received many demands to pay the 150 bhd but have refused.

                    I have demanded that the finance company settle the loan but they have also refused

                    I will be taking the complaint through the courts as well

                    Reserve bank of india
                    Address: #6 sansad marg, parliamentstreet
                    New-delhi h-110001
                    Ref: rbi/10/fdp/825

                    Attn:michael pyers peter,

                    We are contacting you regarding the transfer of your funds of 10, 000 bhd, we are glad to notify you that an on-line account have been created in your name to enable swift transfer of 10, 000 bhd.

                    The reserve bank of india provide you with an electronic internet and telephone banking system to enable you access
                    The status of account via the internet or mobile phone. We also provide you with the privilege to our in-house investment policies with regards to the creation of a better future for your investment.

                    Find below, your account details to login to your on line account via the bank account holders login page:

                    Click here to log in

                    https://www.rbi.org.in

                    Customer id: [protected]
                    Password: 7402

                    You are to immediately commence the transfer of your funds to your local bank account in your state.

                    On successful completion of transfer the sum of 10, 000 bhd will reflect in your bank account.

                    Wait for your prompt response.

                    Your satisfaction is our aims.

                    Best regards.

                    Mr. Mohammed wahhab
                    Director, international remittance
                    Foreign operations dept,
                    Reserve bank of india,
                    New-delhi branch.
                    Cc: board of directors [fpd]
                    Reserve Bank of India [RBI] customer support has been notified about the posted complaint.
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                      M
                      Mahadev Maity
                      from Naksalbari, West Bengal
                      May 1, 2019
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                      I have received this message dear whatsapp user, your whatsapp no has won rs. 2 crore 75 lakh in the whatsapp global 2019. For claim, send name:add:whatsapp no:age:to: [protected]@rbigovn.co.in today from bp 656566. I want to know that is it fake or not? Please immediately inform me sir after justifying that is fake or real. I can't understand what should i do! My what's app no is [protected]. Please sir justify it properly and get a legal steps to stop the syber crime.
                      Thanking you
                      Reserve Bank of India [RBI] customer support has been notified about the posted complaint.
                      Aerocity Mumbai, nibr corporate park. Safeed pul, Andheri East. Sakinaka, opposite vaishali restaurant.

                      litigated since 2010..
                      By Vishal Mehra

                      Cases going on - High court.

                      City Civil.

                      Andheri court.

                      Summons already issued to one of the respondents

                      [protected]
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                        V
                        Ved31
                        from Mumbai, Maharashtra
                        Apr 30, 2019
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                        Address: 122001

                        RESERVE BANK OF INDIA.
                        6, Sansad Marg,
                        New Delhi - 110 001, India.
                        Office Timings: Working Hours
                        Weekdays :10:00 A.M to 5:45 P.M
                        Saturdays :10:00 A.M to 1:30 P.M

                        ATTN:

                        We acknowledge your mail and also receive your details, we are sorry for the delay in responding to your mail. this is as a result of some verification that has to be completed, be inform that this program was launched by PM (Narendra Modi), Finance Minister (Arun Jaitley) and supported by World Bank (IMF) and RBI. It has come to the world wide notice that most people have been rendered homeless by this demonetisation such as Investment /Inheritance/Unpaid Contract Funds/Unclaimed Lottery Funds/Unpaid Salary and some lost their jobs.

                        Recently on 21st of January 2019, The Reserve Bank of India Governor (Shaktikanta Das) met with the Finance Minister and PM (Narendra Modi) at RBI Mumbai branch, regarding unclaimed funds and demonetisation which cause many people jobless and lack of money and also many lost their family members.

                        At the end of the meeting (RBI) Governor, Shaktikanta Das and Narendra Modi mandated all unclaimed funds to be release back to the beneficiary stating that it’s an unfair practice to withhold funds for government basket for one reason or the other for tax accumulations and demonetisation

                        With the help of the sophisticated technology initiated into this program, this to notify you of your enlistment as a beneficiary of this program, your email address was found and you are one of those to be compensated.

                        Your total compensation fund is 3Crore 35Lakhs Rupees, this fund has been deposited in Reserve bank of India, and will be transfer to your bank Account.

                        NOTE: For your fund to be release to you, RBI Governor (Mr.Shaktikanta Das) has stated that Beneficiary will have to pay for Fund release order fees and Affidavits Certificate only. So therefore, you are required to pay mandatory fees of Ten thousand Six hundred Fifty India rupees (10, 650.00 INR) for your fund to be approved and also enable RBI transfer your fund to the nominated bank account you will provide.

                        UNABLE TO DEDUCT FUND: Be inform that we do not reserve the right to make any form of deduction or tampering with the fund as a regard to the insurance bond policy acting on your fund, this is according to law assigned and the security covering your fund from the source (Narendra Modi), the Assigned transfer department of RBI don’t have any right to deduct the charges from your fund, because it’s made to reach your account in complete Value. This means that the above charges (10, 650/- INR) cannot be deducted from the compensation fund and hence must be paid by you before your transfer can be commenced. Please respond to this email by making the payment.

                        Below is the account details issued to you from our Account Department to get the amount across to us for earlier service

                        STATE BANK OF INDIA

                        BANK NAME: STATE BANK OF INDIA

                        ACCOUNT HOLDER:SUSMITA AHUM

                        ACCOUNT NUMBER:[protected]

                        IFSC CODE:SBIN0006196

                        BRANCH: NEW DELHI

                        Amount to pay: (10, 650.00 INR) It's a refundable Charges

                        Kindly make the payment through online banking using RGTS or go straight to SBI Bank and make the payment, once you make the payment, send us the pay-in slip with your valid id proof (Pan card or voter ID) and as soon as the above requirements are met and payments for transfer charges are paid, and the details of your payment received in our department, your Funds ( 3Crore 35Lakhs Rupees) will be credited to your account accordingly within 30minutes.

                        Regards
                        RBI TRANSFER MANAGER
                        MR.AMIT KUMAR
                        PHONE:[protected]
                        Reserve Bank of India [RBI] customer support has been notified about the posted complaint.
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                          A
                          Avadh kumar kushwaha
                          from Noida, Uttar Pradesh
                          Apr 29, 2019
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                          Address: ROOPPOLYMERS SECTOR 3 PLOT NO.30 IMT MANESAR, Gurgaon, Haryana

                          Dear sir,

                          This is to inform you that on dated 25.01.2019 i made a transaction of 6950 rs. To destination account no.[protected] but unfortunately i select wrong ifsc code
                          Actual ifsc code - brab0bupgbx but selected ifsc code barb0koraon.

                          Now the concern is this that not the money received at destination account nor return to me till date. Even bank also not resonding properly, that what is the issue rupees not received due to ifsc code wrong selection & not return my account.

                          So requested to you that pls look into the matter & resolve my problem.

                          My statement is attached for your ref..
                          Reserve Bank of India [RBI] customer support has been notified about the posted complaint.
                          Apr 29, 2019
                          Updated by Avadh kumar kushwaha
                          This is to inform Not support by bank of Baroda Neft team Plz resolve this issue.
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                            S
                            satya prakash idnani
                            from Bhopal, Madhya Pradesh
                            Apr 29, 2019
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                            Address: BETUL, Betul, Madhya Pradesh

                            Respected sir
                            My account in kotak mhindra benk betul branch sins last 2 year but presently i m face cash diposit problum rs 50rs 20rs & 10rs note bank is note acccepted not me and bank meneger mr anoop choukse are very rudly talking with me my account is cc limit account rs 65 lakh. So i am face problum in my busness. Sir please solve my problum soon as soon possible.
                            Thanks
                            From indra mohan agency betul prop-satya prakash idnani
                            A/c no is -[protected] ifsc kkbk0005944
                            Reserve Bank of India [RBI] customer support has been notified about the posted complaint.
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                              M
                              Mahaveer Prasad Sain
                              from Jaipur, Rajasthan
                              Apr 29, 2019
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                              Dear sir,
                              This is for your kind information that i purchased some product from amazon rs 1999/- but due to some problem order was cancelled.
                              Amazon process the refund on date 20/04/2019 and confirm that the refund is process successfully on date 21/04/2019.
                              But refund is not received till now 11:00am on date 29/042019.
                              I contact to manager sbi bank, 120/12 vijay path mansarovar, jaipur but she refused to me to give charge dispute from. She also said that you can't fill the charge dispute form. She also said that you can fill the charge dispute form only debit related problem not for refund related problem.
                              Please help me in this regards.

                              Thanks & regards,
                              Mahaveer prasad sain
                              [protected]
                              Mahaveer. [protected]@gmail.com
                              Reserve Bank of India [RBI] customer support has been notified about the posted complaint.
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                                M
                                mahadev na
                                from Konnur, Karnataka
                                Apr 26, 2019
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                                Address: icici bank, Belgaum, Karnataka

                                As per the above subject in my cibill report my name is mahadev maruti naduvinamani at. Post nippani
                                My pan no. Is acppn 1885k i have not taken any loan from your bank but when i get cibill report
                                The account no is libn[protected] mention as a personel loan so kindly omit in my cibill report
                                My score is droping monthly kindly make it correction as early as possible otherwise i go to consumer
                                Court against your bank to claim my goodwill. Still i have not received reply
                                Thanking you.
                                Yours faithfully
                                Sign.
                                Mahadev naduvinamani
                                [protected]
                                18/03/2019.
                                Nippani.
                                Reserve Bank of India [RBI] customer support has been notified about the posted complaint.
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                                  Shamim Shamim Ahmad
                                  Apr 25, 2019
                                  Sep 8, 2023
                                  This thread was updated on Sep 8, 2023
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                                  Resolved

                                  my win prize hold tax code rbi

                                  Address: rbibank new dehli .

                                  Dear sir rbibank officer!!
                                  My a win prize tax hold over months ago new dehli rbibank
                                  I convertion bank charge pay 18500 inr pay transfer date 24 july 2018 and second payment pay tax cod 12800 inr date 16 october 2018. Totel i payment tow bill 31300 inr. My totel amount blocks rbibank new dehli i have problem over
                                  I a poor person!!
                                  Over demand money tax cod 25000 charge rbibank i haf payment i pay tax cod 12800...
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                                  V
                                  Veom
                                  from Mumbai, Maharashtra
                                  Apr 25, 2019
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                                  Address: Thane, Maharashtra, 400605

                                  Mahendra adkhale
                                  Attachments
                                  7:09 pm (3 minutes ago)
                                  To rbi_org. Indiafinance

                                  Dear sir,

                                  Mr. Rs damania send me form a and his id as proof and form a for refund which my reliance policy lapsed due to financial issues but now some one guys continuous follow up for refund, please confirm can we deal with that person for refund

                                  They have confirmed me rbi file no. Rbi/0191/8192

                                  Sir' i request you to please help us on that as i am coordinating with correct person for refund

                                  My policy details as under : policy no.[protected] reliance guaranteed money back
                                  Policy holder : mahendra s adkhale

                                  Your prompt response will be highly appreciated
                                  Reserve Bank of India [RBI] customer support has been notified about the posted complaint.
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                                    C
                                    cshobha
                                    from Hisar, Haryana
                                    Apr 25, 2019
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                                    Address: CLEMENT TOWN DEHRADUN, Dehradun, Uttarakhand

                                    SIR
                                    I hereunder forwarding letter addressed to MD of the bank, having full detail of my grievances. Please take an appropriate action to get my grievance resolved at the earliest. I will be highly obliged by you.

                                    THANKS AND REGARDS.

                                    DR SUBHASH

                                    Date: 14.02.2019
                                    The Managing Director
                                    PUNJAB NATIONAL BANK
                                    Head Office: Plot No 4 Sector-10
                                    DWARKA - NEW DELHI

                                    Respected Sir

                                    Subject:- Withdrawal of Rs 143944/- from housing loan account 602000NC00000120 in an unauthorized way.

                                    I hereby submit my concern on the above issue as under:-
                                    I have raised a housing loan of Rs 27 lakhs from Clement Town Branch Dehradun (Br code 6020). After a gap of about 10 months from the date of release of loan I came to know that an amount of Rs 143944/- debited to the said loan account on 15.12.2017 whereas full amount of my loan sanctioned i.e. Rs. 27 lakhs for purchase of built house was taken by me on 23.10.17, the day when my loan account (602000NC[protected] opened at the branch. On further inquiry it came to my notice that this amount paid to some Met-life insurance company.
                                    It is well within the knowledge of Branch Head that I categorically denied to get any life insurance cover for the security of my housing loan as and when he asked me about it. Then he said it is mandatory as per the terms of sanction letter, for which I immediately took up the matter with your sanctioning branch RAPC Dehradun where Chief Manager and other dealing official informed me it is not compulsory rather it is optional and on my request they informed this fact telephonically to BH also. Besides this, he remained adamant and as per my request, Sr Manager in your bank at Rohtak, well known to me who referred me to avail the loan from PNB, also discussed the matter with BH telephonically. Thereafter he agreed not to done this insurance and as discussed, I submit my refusal to purchase this insurance product in writing also, handed over to BH in the branch in presence of two persons accompany me on that day. Even then, BH debited housing loan account for the sake of this product after two months without consent of borrowers.
                                    Initially he replied that this amount has been withdrawn on the basis of mandate given by me and vouchers signed by housing loan borrowers. Copy of mandate forwarded to me by the bank has only one signature whereas the account (housing loan) debited is jointly in the name of three persons.
                                    On this issue he submitted vide his letter dt 22.01.19 that this mandate was taken for SF account not housing loan account.
                                    Further on the issue of signed vouchers (on which basis he debited HL a/c on 15.12.17) he informed vide his letter dt 27.11.18 that these vouchers were procured at the time of opening of HL account for release of loan on 23.10.17. He further informed that these vouchers (signed in blank on 23.10.17) were used at later date i.e 15.12.17 to debit our housing loan account after obtaining consent over telephonically from me as we were not agreed to get the met life cover on the date of release of loan.

                                    Now my humble submission (for which I am in follow up with the branch head under copy to CO Dehradun, customer care centre of your bank, your office also) is:-

                                    - How a loan account jointly in the name of three borrowers can be debited for payment to any insurance company on the basis of mandate which does not pertain to that loan account (BH himself informed as discussed above). Is it not unauthorized debit transaction?
                                    - How branch official can use any paper/voucher, signed on blank in good faith for some other purpose, to withdraw the amount for affording credit to an insurance company?
                                    - How intent to sign the blank vouchers, signed on an earlier date (23.10.17), got verified by the BH on the date of debit (15.12.17) i.e after a gap of about two months?
                                    - Is consent from one person over telephone (as informed by BH, though he never asked me about it) sufficient to debit the loan account jointly in the name of three persons?
                                    - How branch debited the account on the basis of transfer vouchers signed on an early date without getting the consent from all the persons involved and without taking the fresh consent in writing on the date of debit?

                                    These facts itself indicate that amount debited to my account is unauthorized.
                                    I request your good-self to get the matter inquired in detail on the basis of facts stated above and help me to get the amount of Rs 143944/- refunded which has been debited by the branch in an unauthorized way.
                                    I am in follow up with the Branch under intimation to CO Dehradun, Customer care centre HO for the last more than 6 months but Branch Head always tries to deviate the issue and shield his wrong doing in the matter.
                                    An early action in the matter will help me to come out of mental agony being faced by me presently on withdrawal of huge amount of my hard earned money from my loan account despite my refusal to withdraw for insurance purpose.

                                    I shall be highly thankful to you for this great act of your kindness.

                                    Dr Subhash Devi
                                    Dehradun
                                    Reserve Bank of India [RBI] customer support has been notified about the posted complaint.
                                    Oct 25, 2019
                                    Updated by cshobha
                                    SIR
                                    PLEASE INSTRUCT THE BANK TO RESOLVE MY COMPLAINT IMMEDIATELY. BANK HAS INFORMED MANDATE TO DEBIT JOINT HOUSING LOAN IS NOT WITH HIM THEN HOW IT DEBITED.
                                    THANKS
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