Reserve Bank of India [RBI] Complaints & Reviews

Hi,
This is sadee kumar from 697 south street, kannugudi west, thanjavur (Dt)
Tamilnadu 614901
Am trying to open a new account in state bank of india at pattukkottai brank (Sbin0000896) but i can't able to open so far, today i met three officers (The first 2 said sorry sir come tomorrow, 3rd one said come may 7th) they totally irresponsible and am frustrated...

Thanking you
D. Sadeeshkumar

Dear rbi officer,
Very good afternoon,
Let me introduce myself loganathan working in financial inustry for the past 10 years.
This is with reference to my complaint lodged at hdfc credit card section iam not satisfied with their reply because my complaint still stands unresolved. Hence i have been forced by them to complaint to you.
With reference to the reply mail given by hdfc credit card section, according to their reply will address my concerns point by point in a clear manner.
* my mail dated 19 march 2018, as confirmed by hdfc card section in the below mail in yellow below (Point num 1). I would like to highlight that i have not received any call from them after 19 march 2018. Hope this is there standard automatic steriotypic reply for all clients.
* i agree with your point num : 2 which states that due to non-payment i have been charges levied and added in my credit card outstanding which i have to make full payment along with charges. Here i would like to highlight my savings account was already had been lien marked and lien marked amount along with interest till 1 march 2018 was accepted and paid (Full outstanding balnce of inr 10177.10 as on 1 march 2018 was deducted from my saving account) this can be proved with hdfc netbanking statment.
* we wish you inform to your attention that my main complaint is that the point number 3 in the below mail contains the false information (Highlighted in yellow for your quick reference). My saving account was already lien marked before 1 march 2018 for the amount of inr 10177.10 and the my card outstading debit should have been cleared already on the same day 1 march 2018 (From my credited salary on 1 march 2018 already you have debited the total card outstanding) keeping the debit in my card account from 1 march 2018 to 16 march 2018 and increasing my debit amount from inr 10177.10 to inr 11316.51 is the fault of hdfc bank card section.
On the other hand from 1 march 2018 itself i have been insisted through my various mails to make my card outstading nil. But keeping sillence and increased day by day interest from 1 march 2018 to 16 march 2018, and after that bank is informing that “an amount of rs.11, 316.51 has been claimed from your hdfc bank account  079 xxxx xxxx 848 on 16.03.2018 and adjusted against dues outstanding on the subject card account” which is not acceptable and not the fault of mine.
I humbly request you to help in refunding the excess interest of inr 1139.51 to my hdfc savings account on priority.
Regards,
Loganathan

Mail received from hdfc bank cards section :

Dear mr. Loganathan, Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â
This is in continuation to our interim response dated 19.03.2018 regarding your hdfc bank credit card account bearing number  489377xxxxxx0343.
Â
1.) on receipt of your email, Â our bank representatives had attempted to establish contact with you at the numbers registered with us. However, our multiple efforts in this regard were not successful.in view of the same, we request you to revert to us with your latest contact details along with your convenient time of availability for us to assist you further. Â
Â
2.) our records indicate that we were not in receipt of complete payments towards the outstanding dues on your card account. in case of continuous non repayment/irregular payments, bank charges will be levied, the card will be invalidated from further usage and the card membership shall be withdrawn with immediate effect. Subsequently, the outstanding balance on your card account becomes immediately payable.
3.) we draw your attention to our cardmember agreement wherein it clearly states that the bank, at any time and without notice, will have the right of lien and set off on all collateral's belonging to the cardmember. Collateral's, being any amount standing to their credit in any account whatsoever with the bank or in possession or custody of the bank. Accordingly, lien was placed by the bank to recover dues outstanding on your card account.in the absence of a positive revert/payment,   we wish to confirm that the bank invoked the lien placed on your bank account and an amount of rs.11, 316.51 has been claimed from your hdfc bank account  079 xxxx xxxx 848 on 16.03.2018 and adjusted against dues outstanding on the subject card account. Â
Due to continuous non-repayment on your card account, the same was invalidated from further usage. We acknowledge receipt of complete payment towards the credit card dues. hence, there is no further outstanding payable on your card account as on date. The details of your credit card account shall be updated in the cibil database as per the laid down guidelines.
Â
We have arranged to send the scan copy of noc as requested by you and the same will be sent from the mail id creditcardops. [protected]@hdfcbank.net. We also wish to confirm the scan copy is password protected and the details of the password will be available in the same mail. Â

Dear sir,
Sir in pnb bank one farud lmit account is going. Limit account no :-[protected] shri krishna oil and flour mill. Limit amount:[protected] in paper work they show to many stock but acctually stock in mill is nill. Main bank of narnal new mandi can not take action on it. The bank manger chef mohar singh take money for pass this false stock paper of the mill.
My heardly request the to do action on it as soon as possible.
Thanku sir

Dear sir/madam

My complaint is fund are held up in Reserve bank of India, I was put a complaint several mails to reserve Bank of India but no one response to me, i have remitted payments for release funds, to RBI Governor i have a evidences [protected]@reservebankindia.org.in, [protected]@reservebankindia.org.in, [protected]@reservebankindia.org.in, uno.india.[protected]@gmail.com, it.[protected]@gmail.com, headoffice [protected]@gmail.combr...

Dear Sir/Ma'am,
I have an account on sbi bank and my account no. is [protected] at sector-31, faridabad. Branch.
Transaction dtd. 11/04/2018 time: 19:25:56. i have deposited rs. 71500 through CDM at sarai khawaja, Faridabad SBI Branch.
CDM Machine takes all cash but it didn't credited in my account.
i have called sbi customer care but they didn't helped after that i went to sbi sarai khawaja branch where they have assured me that after 3 days your account will get credited but now one week passed and i am still empty handed.
you are requested to kindly help me in this matter so that i can get my hard earned cash back.

Regards,

Dilip Kumar
Ph. [protected]

Today at 16:08 i received a call from [protected] which was arguing for aadhar linking with my debit card i sensed it was fishy call. So i disconnected please look into the matter. It was so abusive and third grade of talking that made me confused how these calls are attended and people like this is hired. I realised later that person talking to me is not genuine and was abusive so i disconnected the call shouting him back

Sir, i had transferred amount through paytm to paytm business app, amount 2531.40₹ on april 3rd from my mobile no.[protected]. But the paytm business app not received that amount msg. I called so many times to customer care of paytm but they said successful at paytm and they asked bank statement, it also sent to them. Pls give me proper solution. I have stress due to this and i struggling for 17 days and till now for this issue. Paytm transaction i'd.[protected] paytm qr order no.#qrba3ba0b21b30ca3b and also they provided utr no[protected].

This is aman yadav from a-166, friends enclave mundka, delhi -110041.

I have applied for phone loan online from the website http://mobilewalenet.com/

Their phone numbers : [protected], [protected]

They send me a email that your application is approved. And they ask to transfer the down payment they gave me their account number i transferred 7 thousand and 3 thousand in two different accounts. I am attachting the screenshots for the transfer

I placed order on march 23 2018 and then get email from their side as below:

[protected]@gmail.com
Mar 23

To me
Dear aman yadav,
Your application and your order id 1144 has been received successfully and now we are forwarding your details to our credit team for loan approvel please wait 5 - 7 working days.

From team of mobilewalenet.com

After that they said to transfer the payment i did it screenshots attached for that one you can check.

For days they are excusing they said refunding my money. And after that they switched off their phones. I file a complaint in consumer form against them and then i got a email from the company side :

On april 5 2018:
[protected]@mobilewalenet.com
Apr 5

To me

Dear sir/madam,

Greetings from mobilewale!

We regret the inconvenience caused by your application has been declined by our credit team hence we are unable to process it any further.
Please send us the below details and we shall process the refund in 10-12 working days.
Bank name
Account holder name
Ifsc code
Cancelled cheque copy

Thanks
Mobilewalenet.com

Hello,

Serve seva kendra is a private money transfer service in maharashtra. (http://www.servesevakendra.com/)

At back end they use icici bank money transfer service. I am one of the customer who belongs serve seva center at maharashtra. I found these center (Ssk) deducting money from my account two times without informing me, after i came to know this fraud, they have given false explanation, i am complaining against them everywhere but no one is taking action, i lost my money.

Can rbi please look in to this kind of issues, many of shop owners like me facing same issues.

If you are interested in this matter, i will provide you all the details, how the do ssk cheat the customer and grab the money.

Its a bad money transfer service, its a serious issue that rbi should look in to.

Sir,

Please let me know whether foolowing true or fake.

24/7 international online banking service,
International remittance department,
Financial regulation and inclusion,

Our ref: rbi/[protected]/398 ap,
(Dir series) circular no.78,
6, sansad marg, new delhi - 110 001, india

Your ref... Rbi/0153/del90394
Payment file: rbi/ben/012.


The reserve bank of india fund transfer department

Attention: mr. V. Krishnendu sinha

We are in receipt of your winning amount from diplomat george oddy from united state of american bmw award lottery promotion headquarters, we will want you to know that after the scrutinizing of your winning amount we notice that the funds is written in hard currency which is united state dollars sterling.

Due to the present constitution which has just been adjusted in this country india, the winning bank cheque has to be registered with the reserve bank of india (Rbi) before we can start your job by converting and transferring into your local bank account here in india, the conversation fee demanded by the accounting department is the sum of rs 72, 500.00 inr (Seventy two thousand five hundred indian rupees only).

Once the winning bank cheque is conversation, the money will be transfer in cash from bank cheque to india rupees so that it can be transferred into your local account.

Meanwhile your certificate of deposit has already been submitted for approval by the reserve bank of india currency conversion department.

In respect of that, we await your response to this e-mail regarding the registration fee of rs 72, 500.00 inr (Seventy two thousand five hundred indian rupees only) to enable the department commence with the conversion of your funds from us dollars to india rupees.

Note; the whole processing will take up to 3 working hours if you can meet up with our requirements.

A copy of this message will be forwarded to the bmw lottery company, and the dispatch officer diplomat george oddy

Chief general manager
Department of payment and settlement systems
Reserve bank of india new delhi

Confidential from the reserve bank of india

Thanks for banking with us.
Best regards,
Dr. Shri. R. L. Das,
Chief general manager in - charge
Human resources management department
Reserve bank of india, central office
Central office building (20th floor)
New delhi, delhi -110005, india.

Member (Afm) (Rc. No. 14752) india`s authority for the financial
Markets the afm is the licensed body for securities institutions within
The supervision of the securities trade 1995 an affiliate of group
Investments gi. All rights @ reserved.

Disclaimer: this email and any files transmitted with it may be privileged, confidential, and contain health information that is legally protected. This information is intended only for the use of the individual or entity named above. The authorized recipient of this information is prohibited from disclosing this information to any other party unless permitted to do so by law or regulation. If you are not the intended recipient, you are hereby notified that any use, disclosure, copying, or distribution, is strictly prohibited. If you have received this information in error, please notify the sender immediately and arrange for the return or destruction of these documents.

State bank of india [sbi] — regarding unauthorised transaction of money 25, 200 rupees via internet banking

1 review
Jitubips on apr 19, 2018 mark as resolved

I would like to inform you that i jitendra kumar (Dy. Manager) in central coalfields ltd. Having an account in state bank of india kedla - branch, account no. Is [protected] and having an internet banking. On evening of17/02/2018 25, 200 unauthorised transfer to mr. Anil vishawajeet sharma, account no. - [protected], union bank of india branch virar west mumbai without my consent.
Transaction details are following.-
Date of txn. Amount (Rs.) txn ref no. Mode date of credit

18.02.2018 5, 200/-/- sbin[protected] neft 19.02.2018

17.02.2018 10, 000/- imps[protected]moaaactql8 imps 17.02.2018

17.02.2018 10, 000/- [protected]igacxyvsk7 imps/buddy 17.02.2018

I have already registered a complaint in concern branch on 20/02/2018. But no action will be taken till now. Even after rbi guideline regarding online fraud in electronic transaction of money, that whole money will be compensate by bank to consumer in 10 working days after a complaint registered in home branch.

Kindly requested to you that recover my entire amount 25, 200 rupees in my account and take needful action as soon as possible.

From: nitin gandhi [mailto:[protected]@gmail.com]
Sent: 17 april 2018 15:38
To: [protected]@pnb.co.in
Cc: nitingandhi22; [protected]@pnb.co.in

Subject: deductions of rs 16000/- from my saving bank punjab naitional bank a/c no [protected]


Dear sir,

With ref to the discussion i had with you regarding deductions of rs 16000/- from my saving bank a/c no [protected]

As inform please noted that i have tried to withdrawal cash of rs 6000/- from icici bank atm at west patel nagar branch twice but transactions were declined with message unable to process code 070.

Then, i have tried to withdrawel cash amt of rs 4000/- at hdfc bank atm at west patel nagar, again same message came and transitioned was declined with message unable to process code 070.

Detail of transaction are as below

Date

Time

Amt

Txn no.

Atm id

Detail

[protected]

19:18

6000

2007

S1cw1087

Transaction decline

[protected]

19:19

6000

2008

S1cw1087

Transaction decline

[protected]

19:21

6000

2009

S1cw1087

Transaction decline

[protected]

19:34

4000

4775

S1acdd93

Transaction decline

Above amt has been debited to my saving bank a/c [protected] which need be reverse

Pl do the needful and confirm.

Regards

Nitin gandhi

[protected]

Uk part full debts ar'nt let delivered
It s true as per letter

complaints board
[protected]@gmail.com
23 Mar
dear
complaint board is pleased to let you know that we have done an investigation on your query with subject no money on mar 21on complaint wire under complaint board, ministry of justice

your funds are true and deposited in rbi delhi contact Anish Patel on [protected] the principal secy to chief of Foreign Funds and file your claims

Dear sir
I had got a lottery prize for Coca-Cola company last month informed me from rbi forgen money exchange I am already paying the transfer charge after shows a drama money transfer for my account online after some time close the process they told me to need 85000 Rs for upgrading charge first time told only paying 12500 that amount Iam paid then after no more information till now one Mr Munna he more time call me I think it is a cheating program please inform with me
Yours
Faithfully
Dileep sankaran

Hello sir, im rajesh dhanjani from nagpur, our saving account no. [protected] in sbi manewada branch, branch code is 11419, bank deduct money from our account as given below. 12/03/2016 as keeping fees 630/- 12/03/2017 as keeping fees 632/50 12/03/2018 as keeping fees 649/- & 20/03/2018 as keeping fees 649/- when we closed account. So we have request to do some action regarding this type of fees. With regards

I am tired of going to multiple atm's to with draw my amount from my account. How many atm's i have to visit to with draw amount. If we need to go to bank then better remove all these atm's and infrastructure and instead hire more employees like a teller in the branch. At least employment will be created. I clealy understand the concept of digitization but still we need to pay in physical cash at small shops, flower shops, medical store etc.,

It's really pathetic to have this kind of situations in india inspite having a big financial system and technology at place. No control on lakhs and crores scams and they are happily enjoying at abroad and even their families are happy at big bungalows but think about a common man and poor people. How they have to suffer to with draw minimum amount from their account. There are about 50 atm's near by home but max 4 to 5 atm's are having cash.

Please take a step against this and avoid these basic financial problems or else public is already frustrated and they will teach a lesson.

Today i had received a call from the mobile number ([protected]). He talked in tamil of hindi slang and told that he was bank manager and asked me the bank details and atm details. When i asked him "who are you?". He repeatedly said that he was bank manager. When i repeatedly asked "who are you?". He started abusing in bad words. I then backfired and disconnected the call. When i checked the number ([protected]) in truecaller, it is found to be a number for bihar.

Dear sir,

Below mail i send uco bank head office and home branch also several times but there is no action taken on this, i tried to reverse many time but there is no response, i have provided every details which bank want but status is same. Please do the needful.

Dear sir,

I was done one txn of 2500 rs by aadhar authentication on csp point on date 19.06.2017, shopkeeper told me that "txn time out showing on his computer screen" and he did not give me money, and i have receive debit sms which i have show his but he did not give me money. I complain in branch also in written by still my money is not reverse, please do the needful to get back my money.

Account no. [protected]
Name - muhammad riyaj
Branch - deoria (3171)
Date of debit 19.06.2

From
Dr r anil kumar
Senior consultant diabetologist
491/40/2 39th cross 1st main 8th block jayanagar
Bangalore 560082
To,
Customer care
Reserve bank of india
Bangalore
Sir/madam,
Subject – fraud transactions which happened on 3-2-2018 in my sbi card *3712
With reference to the above subject i am informing you that two fraud transactions o[censored]sd 2697.41 and 499.52 (Total 2 lakh five thousand inr) happened in my sbi credit card without my notice. I have immediately reported to the customer service. I have also given a police compliant to cyber police bangalore. A copy of the fir is attached for your reference. I am using sbi cad since 15 years. I also want to inform you that such huge transactions are not made any time with my card. Bank should have confirmed with me before approving such foreign transactions.
As per rbi rules 2017 the customer liability is zero if the unauthorized transaction is informed to the bank within 3 days and in this case i have reported within one hour. The amount involved should be credited to the customer’s account within 10 working days pending investigation. Banks should protect the safety of the customers.
Now sbi is making me totally liable in this case as the transactions are done in electronically secure manner. My card details are copied by some persons when the card is being used by me for different purchases. I have not informed otp to anybody. The otp is hacked from my e mail id. Banks should not have sent otp to e mail. These transactions are carried out by professional electronic hackers. I have done transactions of only 25000 to 30000 in a single day. There should be limit for the amount to be approved per day. I don’t know how the sbi has approved 2 lakh and five thousand in a single day. They should have requested for the identity of the person to avoid this fraud.
In continuation of this i have contacted the merchant neteller directly as suggested by sbi after their mail. Neteller has responded and informed that sbi has not informed about these fraud transactions till now more than 40 days over since the fraud transactions have taken place. Sir sbi has not investigated but blaming the customer for no fault of mine. I am attaching a copy of the reply from neteller. I request you to kindly help me to return the money lost or limit customer liability to minimum.
3 mistakes of sbi
1. Approving 2lakh 5 thousand on a single day. There should be limit for the amount approved.
2. Sending otp to email id.
3. Not at all contacting the acquired merchant neteller customer safety is most important in electronic transactions as per rbi.

Kindly oblige and do the needful.
17-4 — 2018 yours faithfully,
Bangalore dr r anil kumar

Debit card swiped in indira projects and develop for rs.30, 000/- on 11/12/17 but till now receiver party indira projects saying amount not credited to their bank.
Have registered complaint with my bank karur vysya bank savings bank account no. [protected] who says it is debited on same day to receiver but not providing proof about merchant settlement copy to us even after 45 days of complaint.

Your intervention is required to get amount credited to my account.