Reserve Bank Of India [RBI] — Builder and idbi bank are not showing property structure papers / floor plan blueprint for verification.

Address:

400079

Dear sir,
Builder is not showing property structure papers / floor plan blue print for verification.
I had booked my flat in idbi approved project but didn't got my property details from builder & home loan idbi bank ghantali thane branch.
I have sent mails to bank but bank not giving reply. I escalate this matters to idbi customer care but only automated mail receipt reply received.
In this case what is the actions taken by rbi bank to home provider bank for not showing property details to customers? Idbi bank giving indirect support to builder instead of his customers.
My complaint:
1. Flat possession committed on january 2015 but till date i didn’t get flat possession.
2. Complete stilt parking promised by builder as mention in agreement but half stilt parking was sold out in terms of flats.
3. As per builder commitment, he supposed to build 6th story building and he showed me the pillars and wc provision for 6th story while booking but building was built up to 5th story.
4. Builder had given me wrong information as i do not want top floor. I would get prize concession if i booked the flat for top floor.
5. Necessary papers not getting from builder like: approval letter from kdmc, floor plan and building map copy, occupation certificate, any amendment till date.
I expect relief:
1. Flat possession date on legal papers as per prescribed amenities on agreement and commitments given on builder letter head.
2. Compensation amount for flat possession delayed in terms of idbi home loan emi refund amount since january 2015.
3. Compensation amount for in absence of complete stilt parking or destroy ground floor flats and provide stilt parking.
4. Compensation amount for giving top floor instead of build 6th story building.
5. Necessary papers from builder like: approval letter from kdmc, floor plan and building map copy, occupation & completion certificate, any amendment till date.
6. I seek compensation for the mental agony caused due to builder deficiency in services.
7. Consumer complaint cost and expenses.

Refer my mail chain to idbi bank.

Reminder 5, delayed by 20 days : kind atten: mr. Rajshekhar : legal notice to cheroba construction
Ganesh sawant jun 23 (5 days ago)
To thn_customerse., customercare
Dear sir,
With reference to my trailing mail and our yesterday's discussion, i seek your active involvement to resolve this issue.
What is the actions taken by bank in case o[censored]nauthorized building structure found after project approval / home loan partially disbursement form idbi bank?
I am waiting for a long time and further actions will be depend upon your mail reply.
Please do the needful.
Regards
Ganesh sawant.
On 21 jun 2016 1:33 pm, "ganesh sawant" wrote:
Dear sir,
Builder is not showing property structure papers / floor plan blue print for verification.
As per his commitment, we supposed to meet on today for final settlement but he was not giving me time and not attend calls since yesterday.
Regards,
Ganesh sawant.
On 21 jun 2016 1:11 pm, "thn_customerservice" wrote:
Dear sir,
We have put forth your concerns with the builder. Please update on this.
Regards,
Ops team
Thane rac
[protected]/06/07
Office hours: 10.00 am to 4.00pm (Monday to saturday)
2nd and 4th saturday holiday
All sunday’s holiday.

From: ganesh sawant [mailto:[protected]@gmail.com]
Sent: 20 june 2016 17:17
To: thn_customerservice; [protected]@idbi.Co.In
Subject: re: reminder 4, delayed by 17 days : kind atten: mr. Rajshekhar : legal notice to cheroba construction
Reminder 4
On mon, jun 13, 2016 at 3:42 pm, thn_customerservice wrote:
Dear sir,
We have forwarded your request to our concern department, we will revert you back once we get replay from them.
Regards,
Ops team
Thane rac
[protected]/06/07
Office hours: 10.00 am to 4.00pm (Monday to saturday)
2nd and 4th saturday holiday
All sunday’s holiday.
From: ganesh sawant [mailto:[protected]@gmail.com]
Sent: 12 june 2016 17:54
To: [protected]@idbi.Co.In; meenakshi. Kabra. Idbi.Co.[protected]@gmail.com
Subject: reminder 3, delayed by 8 days : kind atten: mr. Rajshekhar : legal notice to cheroba construction
Reminder 3,

Dear mr. Rajshekhar
Idbi branch manager, operations
As we have discussed on friday and i explained the case, please refer all trailing mails and send the mail reply.
Waiting for my property legal reports as a support document and commitment for not to allow final disbursement for any home loan in my building jagannath dham for cheroba construction till the case been resolved.
I am waiting for idbi bank mail reply since 3rd jun 2016 (Delayed by 8 days)
Regards
Ganesh k sawant.
M: [protected]
On wed, jun 8, 2016 at 6:02 pm, ganesh sawant wrote:
Dear meenakshi madam,
As per our discussion, pls. Refer following trailing mails and the do the neefful.
Rrfer other forwarded mails for reference.
Regards,
Ganesh sawant.
On 6 jun 2016 10:48 am, "ganesh sawant" wrote:
Gentle reminder,
Dear sir,
I need your immediate support to suit case against cheroba construction in consumer court.
Till then request you to not sanction any home loan disbursement in my building jagannath dham for cheroba construction.
Necessary communication were forwarded to you for reference in mails.
Please do the needful.
Regards
Ganesh k sawant.
On 3 jun 2016 12:58 pm, "ganesh sawant" wrote:
Dear sirs,
I didn't got possession from cheroba construction since jan 15
Today, i explained complete issue to mr. Sameer idbi sales in thane branch.
So, i need my property legal reports as a support document to suit the file against builder in customer court. Refer legal notice in trailing mail.
In this case i got cheated from builder by not providing stilt parking, delay in possession, might built illegal construction at ground floor.
I seek idbi bank support to do settlement with builder in branch level as my action against builder affected to other booking members.
Please do the needful.
Regards
Ganesh sawant
M[protected]
Customer id 81181692
Loan account :455/[protected]
On 3 jun 2016 9:51 am, wrote:
International consumer rights protection council
A-701, prakruti pearl, hiranandani estate, thane (West) 400607
Sms: [protected], e-mail: [protected]@consumergrievance.com
Website: www.consumergrievance.com
[protected]@yahoo.com
Dated: 3-6-2016
Managing director
Cheroba construction
Umesh mahatre chawl, cheroba nagar
Sagaon, nandivali pada, manpada road
Dombivali (East), thane 421201

Notice before taking action against you

Dear sir,

We have received a complaint against you form your consumer mr ganesh sawant of mumbai (Cell: [protected]) that states that states as follows:
1) there is severe deficiency in your services as you have failed to refund the money of the consumer when you failed to deliver his flat in your project by january 2015 and till date.
2) you have conducted unfair trade practice under section 2 (1) (R) of the consumer protection act by collecting money from public on pretext of doing construction despite you not having any permission to construct any building, not having any approval from kdmc, not having a passed floor plan and building plan, oc etc.
3) you are required to refund the full amount at current market rates of the flat in that area with 18 % interest and compensation.
Under such circumstances, we request you to refund full amount equivalent to the consumer at the current market value of the said flat, with interest of 18% per annum on this amount with compensation of rs. 5, 00, 000 within 7 days after the receipt of this notice by you. Compensation is for causing losses, humiliation, inconvenience, mental agony and harassment by your defective services.
If you fail to do the needful within 7 days, we shall take further action against you through the law to get the refund at market rate of flat with 18% interest, and with higher compensation of rs.10, 00, 000 against the losses, humiliation, inconvenience, mental agony and harassment caused to the consumer due to your defective service.
All action will be at your costs and risks, which please note.
Yours truly,
Arun saxena
President
Icrpc