Reserve Bank Of India [RBI] — complaint rbl bank credit card not refunding fraud transaction

sujeet5

from Noida, Uttar Pradesh

Address:

110032

Rbl bank decided to make me liable for all fraud transaction which i informed rbl bank same time when it executed.

But i received only rs 1885.72 as you said (On wed, nov 8, 2017 at 9:03 am, headcardservice) but still waiting for rs. 49999/- as said below email.

Dear sir,

This is with reference to your email dated november 03, 2017.

We refer to your dispute regarding the following transactions debited to your card account:

Date merchant amount

28/10/2017 the mobilewallet p rs.49999.00

28/10/2017 the mobilewallet p rs.20000.00

28/10/2017 the mobilewallet p rs.20000.00

We confirm the receipt of police complaint copy sent by you.

We wish to inform that we had received partial amounts as refund from the merchant as mentioned below:

Date merchant amount

02/11/2017 aip*the mobilewallet p mumbai mah rs.1885.72

02/11/2017 aip*the mobilewallet p mumbai mah rs.49999.00

We will like to confirm that we have already initiated an investigation into the transaction that is being disputed by you.

We are awaiting a confirmation from the merchant’s end regarding the said transaction. We should receive a status update from their end by the 22/12/2017.

We assure you we will have all associated interest charges reversed once the transaction is confirmed as invalid.

We request you patience in the interim.

We further request you to continue to make the minimum amount due to avoid accrual of any further charges.

You may quote the reference number [protected], in case you need any further clarification on the above.

Assuring you of our best services.

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Reserve Bank of India [RBI] customer support has been notified about the posted complaint.

Mar 06, 2018

Updated by sujeet5 RBL Bank torturing Nov 8 2017 they send email from Headcardservice we received partial fraud transaction amount 49999/- but after near three month on jan 23 2017 email and denied for refund and said it was an bank error and sent late fees imposed bill to me

detail email below

I received you email detail below

On Wed, Nov 8, 2017 at 9:03 AM, Headcardservice wrote:
Dear Sir,

This is with reference to your email dated November 03, 2017.

We refer to your dispute regarding the following transactions debited to your card account:

Date Merchant Amount

28/10/2017 THE MOBILEWALLET P Rs.49999.00

28/10/2017 THE MOBILEWALLET P Rs.20000.00

28/10/2017 THE MOBILEWALLET P Rs.20000.00

We confirm the receipt of police complaint copy sent by you.

We wish to inform that we had received partial amounts as refund from the merchant as mentioned below:

Date Merchant Amount

02/11/2017 AIP*THE MOBILEWALLET P MUMBAI MAH Rs.1885.72

02/11/2017 AIP*THE MOBILEWALLET P MUMBAI MAH Rs.49999.00

We will like to confirm that we have already initiated an investigation into the transaction that is being disputed by you.

We are awaiting a confirmation from the Merchant’s end regarding the said transaction. We should receive a status update from their end by the 22/12/2017.

BUT NOW THEY EMAIL BELOW

Principalnodalofficercards
Jan 20 (9 days ago)

to me

Dear Sir,

This is with reference to your email dated January 17, 2018.

We request you to ignore our earlier email dated November 23, 2017 wherein we had confirmed the refund of Rs 49999.00 as the same was sent erroneously.

We confirm that we have not received the refund of Rs 49999.00 on your card account. We have received a refund of Rs 1, 885.72 on November 2, 2017.

You may quote the reference number [protected], in case you need any further clarification on the above.