Reserve Bank Of India (RBI) — CREDIT CARD ISSUES WITH SBI - Treatment for a senior citizen

Address:

Chennai, Tamil Nadu

Dear Sir On 22/03/15 I have deposited a cheque towards the Credit card payment for Rs.2919.34 bearing number [protected] which is not reflecting in the card statement whereas the same has been debited to my SBI savings account no. [protected] on 24/03/15. I have a pension account with SBI Saligramam branch. The narration in my SBI statement shows a wrong card no. as [protected] . I have asked the officials to look into the same and request you to credit the above amount immediately to my credit card [protected] ., Due to the above non credit of payment on 22/03/15 I have been levied a late payment fee of Rs.500 on 22/03/158 and finance charge of Rs.191.16 on 02/04/15 in my SBI account. I have requested them to reverse the above 2 charges too since I have made the payment on time whereas the credit into the correct card number did not happen. I made the above complaint on 14/04/15 to the customer care and the nodal officer of SBI for which I have received a revert on the same day as below : "Dear Cardholder, I thank you for writing to me and bringing it to my notice. We will contact you if we need any further details to resolve the matter. In case you are writing to us for the first time and have a query on your credit card, you may reach us on [protected]@sbicard.com or contact our call center on[protected] from BSNL / MTNL Lines and 39 02 02 02 from all other phones. This is the Escalation Desk and all cases are investigated in detail. We shall try to resolve your concern in 8 working days. Should we require more time for further investigation, we will keep you informed. For faster tracking of your future communication, please do not change the subject line of this email. If you have not provided your SBI Card / Contact Number in your email, please provide the same for faster resolution. We are currently undergoing system maintenance due to which you may get a delayed response from us. We apologize for any inconvenience. Please bear with us as we strive to serve you better in the coming days. While we work towards providing a resolution, we request you to please bear with us in the interim. Our grievance redressal mechanism is also available at our website -www.sbicards.com, https://www.sbicard.com/header_footer_pages/grievance_redressal_0_170957.html for ready reference. We thank you for giving us this opportunity to serve you. Warm Regards, Nodal Officer Customer Services SBI Cards" After the above revert I have been sending reminders on 20/4, 22/04 and 29/04. For none of these mails they have reverted nor they have called and updated the status. Request your strong intervention in getting the above problem resolved on priority. For no mistake of mine they have already started sending letter that my score has got affected in Cibil etc which really irates being a senior citizen and managing all these on my own. My contact no, is [protected]. Yours sincerely S.Thyagarajan