Reserve Bank Of India [RBI] — Credit card rbl

Address:	New Delhi, Delhi, 110033
Website:	rblbank.com

Hi,

I have 2 credit card with rbl bank:one is rbl maxima card and other is rbl supercard bajaj finserv.in the recent statement i have been charged finance charge-1561 and taxes including 234 rs. Because total payment requested was rs.1, 00, 191 and i have made rs.57000 to one card and rest of payment to other whereas rbl bank got complete payment as requested. And i have made payment like this because i was told by rbl bank credit card customer care that i can make payment to any of card as that will get credit to total credit limit assigned to both only. And now i get to know by customer care that i need to make only due payment generated in card separately. So this resulted in waste of my rs.2000 which i already paid and on asking for reimbursal, customer care told me to contact on their email id whereas on chasing and writing earlier as well i got no response. This is very awful service and i no longer will recommend to anyone to have services with rbl bank if this is how customers are treated and charged. This is my worst experience with any of banks until now and i feel harassed by bank that i need to pay extra amount even after making complete payment. I applied for other credit card believing rbl bank is known to provide its best to customers but instead i have to suffer. Today i received threatening call from rbl bajaj customer care and they started shouting on call as well even when i have made complaint payment. Hopefully this complaint will be answered and responded asap.