Reserve Bank Of India [RBI] — Denial of Electronic fund transfer to other bank account to deposit old 500 note by Bank Official at State Bank of Mysore(IFSC code: SBMY0040803)

Address:

560076

Dear Sir,

On the RBI website, On the FAQ(Frequently asked question) section under Withdrawal of Legal Tender Character of the old Bank Notes in the denominations of ₹ 500/- and ₹ 1000/- (Updated as on December 13, 2016),
For question number 10, It has mentioned that “a person can go to a branch of any other bank where you are not maintaining an account, you will have to furnish valid identity proof and bank account details required for electronic fund transfer to your account”
“10. Should I go to bank personally for deposit or can I send the notes through my representative?
Personal visit to the branch is preferable. In case it is not possible for you to visit the branch you may send your representative with an express mandate i.e. a written authorisation. The representative should produce authority letter and his / her valid identity proof while tendering the notes.
In case you want to go to a branch of any other bank where you are not maintaining an account, you will have to furnish valid identity proof and bank account details required for electronic fund transfer to your account.”
Incidence dated[protected]
My response: I approached to State Bank of Mysore, IIM CAMPUS, BANNERGHATTA ROAD, BANGALORE 560076(IFSC code: SBMY0040803) and told the branch manager that I have to deposit one old 500 note to my HDFC Bank account.

Branch Manager Response: Then the response of the manger was that you have to deposit in your bank i.e. HDFC bank only.

My response: But the RBI guideline says that “In case you want to go to a branch of any other bank where you are not maintaining an account, you will have to furnish valid identity proof and bank account details required for electronic fund transfer to your account”.

Branch Manager Response: That guideline was till 30th Nov 2016 and after that you have to deposit money only in your bank.

My response: But that section was last updated on 13th Dec 2016 and carrying this response.

Branch Manager Response: That guideline was till 30th Nov 2016 and after that you have to deposit money only in your bank.

Ultimately, I have to visit an HDFC Bank and had to deposit the old notes. I request to the RBI that Kindly either change the FAQ section if there is any change in response to Q. No. 10 or take necessary action against
State Bank of Mysore, IIM CAMPUS, BANNERGHATTA ROAD, BANGALORE 560076(IFSC code: SBMY0040803). If the information provided by Bank manager is incorrect, then my view is if some bank can provide incorrect information to a graduate student like me then I can surely estimate that how the other poor and uneducated people affected by this kind of response from bank.

Thanks & Regards
Kunal Kejriwal
+91-[protected]