[Resolved] Reserve Bank Of India [RBI] — fraud made from icici bank ltd in my saving account

M

mitalitoraskar

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 400078

Respected Sir/Madam,

I am Mitali M Toraskar I have complaint of fraud transaction dated 18th May 2018. After all verification and investigation ICICI Bank have credited the amount Rs.20900 in my account on 29th May 2018. I thought the matter is closed and was relaxed. But recently on 5th July 2018 now again they have debited amount, and was shocked again. For explanation I called the Customer Care they gave me the reason its not liable so go for an police complaint and ICICI Bank had mailed me which I will attach along this mail.

Please clarify the exact reason why I should bear the mistake of the Bank. It is my hard earned money I need the money to be refunded to my account or else I will be force to go legally and will also make a note that this is what happened with me in the newspaper too. I am not at all satisfied and have faith in ICICI Bank.

For your information I have already made the complaint in Consumer Affairs dated 23rd May 2018

Please do reply at the earliest. Awaiting for the prompt reply.

Regards,
Mitali Toraskar
[protected]

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Sep 26, 2018

Complaint marked as Resolved

Thanks for the prompt reply : I have complaint in ICICI Bank vide complaint no SR544929366, and Consumer Affairs complaint no : 743782 and received email from ICICI Bank is [email protected] and [email protected] Once I received the call from the Manager Ms. Pratibha Ranpise 022 30065023 on 6th July 2018 at 3.30 p.m

Reserve Bank of India [RBI] customer support has been notified about the posted complaint.

Jan 18, 2019

Updated by mitalitoraskar I am Mitali M Toraskar I have complaint of fraud transaction dated 18th May 2018. After all verification and investigation ICICI Bank have credited the amount Rs.20900 in my account on 29th May 2018. I thought the matter is closed and was relaxed. But recently on 5th July 2018 now again they have debited amount, and was shocked again.

No Justice to my complaint even 8-9 months goes

Jan 18, 2019

Updated by mitalitoraskar Now I Close My Account on 05th January 2019 in ICICI BANK But I Want My Money Refund Back.

May 08, 2019

Updated by mitalitoraskar I am Mitali M Toraskar I have complaint of fraud transaction dated 18th May 2018. After all verification and investigation ICICI Bank have credited the amount Rs.20900 in my account on 29th May 2018. I thought the matter is closed and was relaxed. But recently on 5th July 2018 now again they have debited amount, and was shocked again. For explanation I called the Customer Care they gave me the reason its not liable so go for an police complaint.

No Justice to my complaint even 1 Year goes.

Now I Close My Account on 05th January 2019 in ICICI BANK But I Want My Money Refund Back.

Aug 24, 2019

Updated by mitalitoraskar Sir / Madam

When My Money Refund Back ?

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Comments

M

Mrunal Deshpande

from Ernakulam, Kerala

As per RBI, Levying fees on debit card transactions by merchants is unfair, yet there are merchants who charge ~2-3 % on purchase with debit cards.

How is govt or RBI taking steps to ensure that common man doesn't pay fees for purchase using debit card?

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