Reserve Bank Of India [RBI] — Kotak mahindra poor response level

Address:

hyderabad

Kotak has embarked upon an aggressive campaign for SB 811 accounts.
However, their client response mechanism is very poor with machine fed answers in all their client interaction avenues, be it tele calls, mails or feed back options.
Actual interaction and understanding of concerns of the clients/ prospective clients has not taken place and resolution to the clients concerns is zero.
The intent of your campaign is not matched by the content of their Banking operations and they take three working days to reply, without an option of replying to their mails to raise pertinent issued to their replies.
They direct the clients to digital mode when one one visits their branch and when issues crop up, no proper resolution is offered.
No email id is given for seeking clarifications on their products.