Reserve Bank Of India (RBI) — NEW KYC GUIDE LINE

Address:

Ahmedabad, Gujarat

I wrote Email to ICICI Bank: Recently I joined the new company SciTer Technologies Pvt. Ltd. Ashram road, Ahmedabad. Here all employees salary account in the ICICI Bank. As I newly joined this company so that our HR manager call the ICICI Bank executive from 2/1, Ground Floor, Popular House, Ashram Road, Ahmedabad - 380006 branch to collect my proof and photographs for open the salary account. I submitted my PAN Card as a photo id proof and recently I changed my home so submitted 1) Central Bank Passbook photocopy 2) Index copy of my newly purchase my home for address proof. Your executive not accept my proof as address proof. I went to ashram road branch and contact to branch manager Mr. Yasesh but he also refuse to accept my proof and he told me I talked with head office and let you know what I did for your problem. I explain whole story about facing this kind of issue. If my salary account is not open in your Bank then How I get my salary. I am very very frustrate I already mention in earlier mail that I have no any account in your bank. Why you asking me account detail.. Please do something ASAP before complete this month otherwise I am not able to get salary from the company. Thanks, Parimal Thakkar ANSWER From Bank Dear Mr. Thakkar, We sincerely regret for the inconvenience caused. We wish to inform you that as confirmation received by branch in accordance with Know Your Customer guidelines, we conduct a verification of documents submitted by the customer along with the account opening application before opening an account. This also entails physical verification by way of personal visits. Bank also evaluates different parameters like eligibility criteria, viability of proposed purposes and regulatory and statutory provisions governing opening of a new account. As there was a discrepancy in the documents (KYC) submitted, we were unable to process your request for opening the account. We understand that our officials from the branch had already contacted you and clarified your concerns regarding the reason for non-opening of the account. Looking forward to your co-operation and assure you the best service. Thank you for your patience and valuable support. Assuring best of our services. Sincerely, Arti Bhoir Customer Service Manager ICICI Bank Limited