Reserve Bank Of India [RBI] — non credit of cancellation of railway ticket in sbi a/c no.[protected]

Address:

Vadodara, Gujarat, 390020

I, upendrakumar chandulal shah had booked railway tickets on line from rail yatri on 22.07.2017. The ticket was cancelled. The refund process was initiated on 26.07.2017. The details are as under :
The refund process for your order has been initiated.

The refund amount is ₹ 590. It may take up to 5-7 business days for the credit to reflect in your account. Actual time taken for refund depends on your payment cycle with your bank.

Refund amount
₹ 590
Total payment
₹ 1029
The razorpay team has informed as under :
We checked the refund with our bank and confirm the refund has been sent form our end. Ideally this should be credited by your bank within 5-7 working days.

As you have not received the refund by your issuing bank, you may contact the dispute/chargeback department of your bank and raise a dispute/chargeback against the transaction made i. E debit stating "money has been debited from your account and you have not received services/product and not got a refund”.

Ps: the customer care may not be able to help you with disputes, this issue has to be taken up with the dispute/chargeback department of the bank.

Regards,
Clive
Team razorpay
I have given written complain to sbi, urmi branch on 19.09.2017. They have yet not responded and not creidetd an amount of rs.590/-this amount with interst as per rbi rules may please be credited in my bank account.