Reserve Bank Of India [RBI] — not got my term insurance premium returned

Address:

Bhiwani, Haryana, 127021

My self yogesh saluja from bhiwani (Haryana). I purchased term insurance from your company on 21 june 2017 i submitted documents to icici pru executive and premium of my term plan was deducted from my credit card on 21 june 2017. From the date 21st june 2017 i confirmed so many time to your executive regarding my term plan he told me that your policy is under process and all the verification has done but when the one month i didn't received any bond and i asked that guy he gave me application no. Os07364956. And after 10-5 days i confirmed from toll free no. For my policy they told me that in my name their is no policy login and when i gave her application no. To check with this they replied same answer and when i told them raise an complain regarding my policy they said that we can't raise an complain with any information and after that next day when i confirmed with executive boss he replied your policy is in under process wait for 1 week and 15-20 days after when i visited to icici pru office in bhiwani location where the executive submitted my documents from their also i got the same reply that in your no policy is logined and after that when told them to accept written complain to refund my premium amount they denied to accept my written complain. Dear sir i request you to please involved in this matter and refund my payment with in an week. I am sending this mail to sandeep bakshi md of icicipru but no positive response.

Request you to please solve the query on urgent basis.