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Reserve Bank Of India [RBI] — transaction failed due to atm machine shut down but debited my account

This is to inform you that on the dated 14/12/2018 around 7:30 pm, i used to my sbi debit card withdrawal rs.10, 000/- with axis bank atm at shanti marg, west vinod nagar, new delhi. At the same time when i made the transaction, suddenly atm machine shut down (Screenshot attached). But till now i am not getting my money back. I request to please help me to get my hard earn money back
transaction failed due to atm machine shut down but debited my account
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Complaint Status


[Feb 03, 2019] Reserve Bank of India [RBI] customer support has been notified about the posted complaint.
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    Reserve Bank of India [RBI]
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    Reserve Bank of India [RBI] Phone
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    Reserve Bank of India [RBI] Address
    21st Floor, Central Office Building, Shahid Bhagat Singh Marg, Fort, Mumbai, Maharashtra, India - 400001
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