Reserve Bank Of India [RBI] — unethical interest charged on credit card by icici bank

Address:

Pune, Maharashtra

Dear sir / madam

I would like to bring it to your kind notice that i am one of the account holder in icici bank from past 12 years. I am using the credit that to from more than 10 years and i have never shown any recultancy in paying my card on time. However last year in november durning demonetisation i could not pay my outstanding balance from my account due to financial transition so i transferred it from another bank account that was kotak bank. Though the transaction was made well on time but due to inter bank transactions it did not go through on the same day due to which the bank levied interest on it and after mailing to customer care several times nobody paid any heed to my concern. Ever since the bank is charging interest on my account and from 450 rs approximately it has now been raised to nearly 6000 rs. I am completely depressed and disillusioned with this act as it is spoiling my credit rating. I have never misused any services given by any bank till date so it is completely disturbing that i have to go through all this.
My last option for assistance was from rbi so with all my hopes i am assuming that the bank will provide me support. I will be oliged and highly grateful if you may cater to my concern on priority bases.

Thanks and regards
Pooja sood