Reserve Bank Of India [RBI] — unethical use of icici bank debit card by hackers

Address:

110031

Dear,

My name is harish aggarwal and i have a saving account in “icici bank” (Account number is[protected] and (Debit card number is [protected]) branch in delhi.

I got received four message on 11th december 2017 at around 7 pm on my registered mobile number ([protected]) that an amount of 72, 135.82 has been debited from my account against a purchase from debit card. After that i have got repeated messages o[censored]nknown transactions for amount of rs 362.94, 8, 353.64 and 8, 553.64 around 9 pm.

My debit card was with me and didn't received any massage for otp before online shopping. Also, i have not shared my card details with anyone and not using my card since a long time. Its completely not my fault... Something was happened by the icici bank.

I have submit all the detail in icici bank (Branch: gandhi nagar) and complaint on customer care also (My dispute vide service request number number is sr[protected]. (See attached documents). Till now i didnt get received any positive response :- (

So please request to you consider my complaint on priority basis and let me know by when i will get this amount back in my account.

Thanks

Harish aggarwal

[protected]@gmail.com

[protected]
[protected]