Reserve Bank Of India [RBI] — wrong balance deduction from savings account-[protected]

yadavop18111964

from Kaithal, Haryana

Website:

gmail.com

Dear Sir,

This is to bring to your notice a case of wrong balance deduction from Savings Account-[protected]. The case is as follows:-

On 07.12.2017, at around 8.03 am, I walked in the ATM of Axis Bank ATM located in Raheja Square, IMT Manesar (Gurugram- Haryana ) to withdraw an amount of Rs. 20, 000/- from my savings bank account. I used the ATM & entered the amount & processed it but the machine did'nt dispensed the cash & I finished the transaction ensuring that the home page on ATM screen has come. Till that time the amount was not deducted from my account. But at 8.13.58 am I received a message from Axis Bank which showed that an amount of Rs. 40, 000/- has been deducted from my savings bank account. I was in a state of shock & hence rushed to the Axis Bank branch of IMT Manesar as soon as the branch opened & there I reported my complaint to the officials. The officials ensured me that the amount which has been wrongly deducted will be credited back in 24 hours & they also asked me to write the case on a paper & get it authenticated by Police as a precautionary step which I did. I wrote the whole incident on a paper & got it authenticated from Police Station, Manesar. The officials had told me that once I get the approved letter from Police they will take a look at the CCTV footage to get a confirmation of the incident. After waiting for 24 hours i.e. till today, no amount has been credited back to my savings account. To re-confirm & to know the further course of action I again went to the Axis Bank branch of IMT Manesar today where I talked to the officials & told them that my money has'nt came back & I need help. They then told me that it will take another 7 days to investigate the matter & get the access to CCTV footage. After receiving such an irresponsible answer I had forwarded the complaint to the consumer forum & you.

Sir, I request you to kindly look into the matter on extremely urgent basis & do the needful.

Waiting for your prompt response.

Thanks & regards,
Om Praksh Yadav
Axis bank account no. [protected]

Was this information helpful?

No (0)

Yes (0)

Reserve Bank of India [RBI] customer support has been notified about the posted complaint.

Jan 10, 2018

Updated by yadavop18111964 Sir
As per Axis bank Branch head no footage found of your transection

OP Yadav
Please check update mail from Axis bank branch head
From: Manesar Branchhead [mailto:Manesar.[protected]@axisbank.com]
Sent: Wednesday, January 10, 2018 10:09 AM
To: Sachin
Cc: Mithlesh Misra; Gaurab Brahma; Narender Kumar; [protected]@askbrake.com; Manesar Operationshead
Subject: Re: ATM ISSUE:- ACCOUNT DEBITED BUT CASH WAS NOT PHYSICALLY WITHDRAWN

Dear Sir,

As discussed, no FIR has been provided to us till date.

We are, however, following up the case with our Centralised ATM Reconciliation Team and also the service provider maintaining the ATM.

The account holder, Mr Om Prakash Yadav, is also in regular contact with us and we are keeping him updated about the developments.

We will also update your about the final outcome of the case.

Regards,

Shashwat Tiwari

Branch Head

Manesar Branch (720)

Gurgaon

Mobile: [protected]

From: Manesar Branchhead [mailto:Manesar.[protected]@axisbank.com]
Sent: 12 December 2017 10:02
To: Sachin
Cc: Mithlesh Misra; Gaurab Brahma; Narender Kumar; [protected]@askbrake.com; Manesar Operationshead
Subject: Re: ATM ISSUE:- ACCOUNT DEBITED BUT CASH WAS NOT PHYSICALLY WITHDRAWN

Dear Sir,

We have raised this complaint with our Centralised Team vide complaint id[protected]. We have also requested them to retrieve CCTV footage.

We will check status of this complaint after 7 days of lodging the same. You may also check status of the complaint by contacting our customer care at[protected].

Regards,

Shashwat Tiwari

Branch Head

Manesar Branch (720)

Gurgaon

Mobile: [protected]

Jan 11, 2018

Updated by yadavop18111964 Customer complaint on Axis Bank on dated 07 Dec 2017
Complaint no.[protected]
Axis bank branch head said to me no footage found of ATM of your transection at our center team

Complaint on National consumer forum
Locket no. 533567 on dated 08122017

Jan 26, 2018

Updated by yadavop18111964 No response from RBI & AXIS BANK. Please solved the issue & refund my 40000/rs