[Resolved]  Retailbunny.com — Neither received product nor refund

Address:

New Delhi, Delhi

Sir,

NEITHER RECEIVED PRODUCT NOR REFUND
COMPLAINT AGAINST: retailbunny.com
My order number was 613

I ordered one blackberry Z 10 on 9/3/14 for RS 17901/-.. But after receiving full amount this company informed me after just 10 min. That it is out of stock on 9/3/14.
Immediately, on same day, I requested for refund and questioned "why they are listing a product which they don't have and receiving money for it".
Then on helpline, on 12th, they informed me that they are arranging this mobile.
Next on 14th March I received mail that company had processed my refund.
We have processed your Retailbunny.com refund for order with the reference VPRNPARJC.
After waiting for some days, I sent mail on 15th march 14 to its MD, Refund section and customer care but nobody responded.
After that on their helpline, I had a talk with Varsha, she told me to send information of your bank account. She promised that she would refund this payment on Saturday evening means 22/3/14. I sent mail and provided all required details for refund.But she did nothing.
Afterwards I talked to Eliason Borah and Anjali both promised but did nothing. I''m still waiting for my refund. Moreover it's very hard to contact them on co’s given phone number.
Address: Rbunny E- Retail Pvt Limited
B-22 Somdutt Chamber -1 Bikaji Cama Place
New Delhi -110066
Persons responding my calls on [protected], are Varsha, Anjali and Eliason borah.
Kindly help to get refund.
Regards Kanwaldeep Singh


Other detail as per their site:
Order: VPRNPARJC placed on[protected]:46:36
Payment: billdesk

Reference Product Unit price Quantity Total price

U33101131 BlackBerry Z10 (Charcoal Black) Rs17, 800 1 Rs17, 800

Products Rs17, 800
Discounts Rs0
Gift-wrapping Rs5
Shipping Rs96
Total Tax paid Rs848
Total paid Rs17, 901


Shipping

Carrier: Bluedart Express

DELIVERY ADDRESS/BILLING ADDRESS
Kanwaldeep Singh Boparai
HOUSE NO. 289, URBAN ESTATE, PHASE 1
OPP. SHIV MANDIR, NEAR DUSHERA GROUND
147002 PATIALA
India

Follow your order's status step-by-step
DATE STATUS
[protected]:09:27 Refund
[protected]:00:24 Preparation in progress
[protected]:46:36 On backorder
[protected]:46:36 Payment accepted