Ricoh India — Highly dissatisfied from ricoh india services (Printer vertical)

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201010

We are highly disappointed and dissatisfied the way your Printer vertical is working towards customer delight.

Forget about delight out here but they are least worried to pick up at least a call from customer.

One of our critical printer which is placed at our corporate floor and used by top management is down since last Thursday dated 11th May but till date it is not rectified.

I was told yesterday evening that printer would be replaced or rectified today morning till 11AM but nothing has been done till now.

This is not the first case which I have highlighted but every time we are facing challenges as and when there is some issue with printer.

There is no accountability from your team side and we just keep on following on email and phone calls with your team but no satisfactory result.

Last week only due to service issue your team has lost approx. 40Lacs business.

The way your team is acting and treating on critical parameters is not acceptable at all and I personally feel we cannot go like this and possibility of future business would be not possible in such scenario.

Regards,
Pradeep Parihar | DGM IT
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