Ricoh India — Printer

Address:

639001

I am very much disappointed with your printers. We purchased 11 printers and 9 of them stopped working at the same time. We are running an institution and what can we do without 9 printers. The printers are in the warranty period. To find where the problem was took as 20 days.. Then when we book a complained, it took 13 days for a person to attend.

Now, they say that we have to change the cartridge. The cost of the printer is rs.3500 and the cost of the cartridge is rs.3000 and it has to be changed for every 5000 copies. What is this? What is the cost of a copy? I was misguided on the cost of copy.

I have other company printers in my institution and i have not changed the cartridge even after 100000 copies.

I am very much annoyed by the service and cost of ricoh. I feel very bad for recommending your products.

We will never buy any ricoh products at our institution.