Ricoh India — Complaint against indecent and misbehavior by wipro service engineer

Address:

Mumbai City, Maharashtra

I Mr. Kishan Jetharam Rathod, am an RICOH SP 210su Printer user since last 9 months. Recently my printer started giving me problems like Paper jam, White Line on Prints. As a result
• I gave complaint about the same to RICOH Customer Care and got Docket no LPF107946.
• The next day I received a call from Wipro Service Engineer, Vinod Yadav [protected] on my mobile number that he will visit my shop to service my printer and rectify the printing errors.
• I also received an sms “Dear Customer your Ticket with id [protected] has been scheduled to be attended and the wipro certified engineer is expected to visit on before 2015/07/15 15:15:13 for any future assistance please mail to [protected]@wipro.com Monday to Friday 9:00 am to 6:00 Pm” from Wipro Service.
• On 16th July 16, 2015 at 11:52 am the Wipro Service Engineer, Vinod Yadav visited my shop. I narrated my printer’s problem to him. He demanded Rs 500/- as service fees and did not listen to my problems and started bad words saying in Hindi “ KYA MAI CHUTYA HUN KYA, MAI 6 SAAL SE IS LINE ME GAAND NAHI MARAR RAHA HUN” he also said that he will report negatively that my toner is bad and that my printers warranty will be expire on his report . I was shocked to hear his bad mouth and disappointed that a Wipro Service Engineer can go to what extend to exhort money from clients.
• He forcefully took my printers service print and left my shop much to my dismay.

This indecent attitude by an Engineer representing Wipro Service is shocking, it left me concerned and worried that I have made a great mistake by purchasing RICOH SP 210su Printer and called for the service of the same.

• I immediately called the RICOH customer care and intimated them about the happenings and the conversation of Wipro Service Engineer, Vinod Yadav and the pathetic condition of my printer.
• They just took note of the problem and said they will rectify my problems, but still no calls have come to me nor any person visited my premises to give me solution.

PRAYER


It is therefore respectfully prayed that you kindly:

• Take a serious note of my complaint hereinabove;
• Give solution to my RICOH SP 210su Printers problem.
• Take necessary precautions that such incident is never repeated.
• Take action against the said representative.

Iam eagerly awaiting for the response from you

Mr. Kishan Jetharam Rathod
[protected]