Ride Travel Club — flight refundable amount (I.e. rs.32,552/-) not refunded by agent

Address:

B-5, AKSHAR ICONS, NEAR RMPS INTERNATIONAL SCHOOL, GOLDEN BRIDGE ROAD, OLD N.H. NO.8, ANKLESHWAR, DIST. BHARUCH, 393010

"Ride Travel club" who is a business partner of HelloTravel.com had charged Rs.74, 559/- with their commisssion For 2 flights-(1)Bagdogra to Guwahati (Dt.26-Oct-19) & (2) Guwahati to Ahmedabad (27-Oct-19) for 8 persons including 2 children. But at the time of ticket cancellation they didn't refund any amount. And I had confirmed with GO-AIR Customer care that my refundable amount is Rs.32, 552/- after deduction cancellation charges.

Sector Journey Date PNR No. No. of Travel Persons Flight Ticket Charges Cancellation Charges Refundable Amt. Remarks
GAU - AMD 27-Oct-19 G7CVSZ 5 33, 865.00 15, 000.00 18, 865.00 Refund in 7 Days
GAU - AMD 27-Oct-19 H9IEGD 3 24, 993.00 14, 151.00 11, 319.00 Refund in 7 Days
IXB - GAU 26-Oct-19 TYENHD 4 4, 496.00 2, 412.00 1, 184.00 Still Not Cancelled
IXB - GAU 26-Oct-19 V338KL 4 3, 596.00 3, 312.00 1, 184.00 Refund in 7 Days
Total Amount 66, 950.00 34, 875.00 32, 552.00