[Resolved] Ride Travel Club — fraud
DDevesh_pramanik23 on Jan 1, 2019
My name is devesh and i contacted you people and was contacted by sumit and was offered 2d 1n total package cost ₹9000 for 2 people and was offered ₹1000 cashback.
Here is the copy of the quote:
Dear sir, devesh
Greetings of ride travel club
We are delighted to inform you about ride travel club. Holiday promotional offer running in your area these days. The holiday club of the millions of people who know that www.ridetravelclub.com will help them define their entertainment experiences and deliver the best holidays.
Confirmation totally depend at the time of booking airline & hotel.
· date of travel : 29, dec, 2018
· duration : 01 nights / 02 days
· no. Of pax : 02 adults
· pick up : delhi
· drop : delhi
· room : 01 room
· meal plan : c. P
· vehicle : swift dzire / similar
· 1 night accommodation in dhanaulti.
· pick up from delhi & drop at delhi.
· meal plan – as per the package in the hotel.
· complementary usage of tea & coffee maker in room.
· toll tax, parking fees, fuel charges, both allowances.
· intercity transfer & sightseeing as per the itinerary.
Dhanaulti: hotel royal residency / similar
Day 01 - delhi - mussorie sightseen - dhanaulti sightseen
In the morning drive for dhanaulti, we arrive mussorie then do some sightseen and transfer to dhanaulti, one of the most popular hill stations in north india. Start enjoy great sightseeing covering jain temples, eco-park, barehipani and joranda falls, dashavatar temple. Overnight at hotel in dhanaulti.
Day 02 - departure - sahastradhara - delhi
After breakfast, check out from hotel, then proceed to half day sight seeing of sahastradhara: laterally meaning, the 'thousand fold spring' is situated at a distance of 11 kms. From dehra dun. The place makes an ideal picnic spot and is of immense attraction to visitors. The baldi river and the caves provide a breathtaking view. The water here has a fall of about 9 metres and leaves an incrustation of lime of all its touches. Particles thus accumulating over the centuries have formed a projecting ledge, and a sort of cave, from the roof of which falls a perpetual shower. There is also a sulphur spring in which visitors often take bath. Its water is said to cure skin infections and possess other medicinal properties. Later back drive to delhi for ownward destination.
Total package cost: 9, 000/-inr
If you book this package today then you will get upto 1, 000/-inr cashback.
Any air fare
Alcoholic/aerated beverages, bottled water and starters camera fees entrance fees at all tourist attractions mentioned in the itinerary peak season & good service tax t. A. C.
Medical and travel insurance
All personal expenses, optional tours and extra meals anything not mentioned under “inclusions”
Hope you will like this and give us an opportunity to serve you...
Note: if you are not happy with our response /pricing /product please call @ virat ([protected]).
Thanks & warm regard
Mobile: +91-[protected]| telephone:[protected]| whatsapp no. : +91-[protected]
E-mail: [protected]@ridetravel.com | follow us on: facebook | twitter |google
I paid ₹4000 as the booking charge but was not contacted by the travel agent (Sumit) for the next 48 hrs. Hence i tried contacting him multiple times but he never received my calls and instead he kept on texting me on whatsapp “sir am calling you back in 30 mins” again and again but never received a single call from his end. I later contacted you people on... Spoke with siddhart and he explained me on the top on ₹9000 there will be gst (Acceptable) now i am told travel agent charges, peak season charges will be added which i was never informed about now when i tried to escalate the case the case i am told the manager is out of country. I tried to ask for refund then i am being told the amount will come as deducted amount within 7-21 days. Why should a customer pay for anything for which i was not informed about. I spoke with people and educated them that i have faced this issue so on 28th dec, 2018 i spoke with sumit and siddhart on conference call where siddhart asked sumit for his manager name and informed sumit he will be terminated as sumit agreed saying he offered a wrong package. Later siddhart said me how will you proof that our employee lied to you. I mean wow what a great service. Is this way to treat a customer. Now on 28th dec, 2018 when i was speaking with siddhart he was not in office until that time no hotel no cab was booked but as soon as he reached office he says the hotel is booked, cab is booked without confirming us. Neither i was said anything about money received
On saturday, when we were supposed to be leaving for dehradun, post boarding the cab there were no updates from the travel ride club regarding the hotel, i contacted the hotel manager for the voucher that i had received and they informed the booking was for 28th december 2018 and not 29th december
I shared the pictures with the hotel manager and they confirmed that there is no booking on 29th and the pictures shared are fake
The name for the manager is akash and the email id is [protected]@seahawk.in
When we wre about to reached mussorie, i received a call stating that they have booked another hotel and shared the vouchers for the same
I verified the details from the manager of the same hotel and they confirmed that the booking is confirmed
Post that siddharta kept on calling me stating to make the complete payment
I did inform he to wait until we reach the hotel
He did not agree and started abusing hence we agreed to make a payment of another rs4500/
We paid the driver and confirmed the same to the travel agent siddharta that another 4500 has been paid
He stared yelling as he wanted us to pay a total of 11000 for the package, unfortunately there were network issues hence i was not able to communicate on the call for long
Post reaching mussorie at 7pm, i stared receving calls from the agent to make the payment for another 2500, they kept on calling me and yelled like anything,
They also threaten me that if we do not give the extra money they will ask the hotel to make uys leave at the night and they stated "main aapke ghar p pilice bhejwata hoon as aap apise nahi de rhe, and app jo krna h wo kr lo.
I toal me not to talk to us in this way but he never listened, forcibly i had to make another payment of rs 2500 to the driver again
As per the planned trip we were suppose to visit dhaunlti the day we reached by the driver denied stating its too late and he will not drive
I received a call from one of the branch managers #rahul, he was as well no less as he as well kept on asking us to pay more and more
We simply denied this time and disconnected the call
We had consulted the driver that next morning which is 30th we will check out early in the morning and visist dhaunlti, at that time the driver agreed, but once the payment was made in the moring he dinied to leave the hotel
When we contacted the travel agents they did not take our request, we asked the driver to call them and keep the phone on speaker, now what we heard was shocking
#siddhrta asked the driver to tell us that there is an issue with the cab and we will not be able to leave the place before 11am and post that simply bring us back to delhi without visiting any place
We asked the driver if he is going to do the same he said he cannot go beyond what has been asked to do
We told him that if he does the same we will report it to the nearest police stating. Fearing the same the driver agreed to take us to dhanaulti but wanted us to speak to the travel agents
We call them, but they were very abusive, and denied completely
However fearing the police the driver took us to dhanaulti
We were supposed to visit sahastradhara as well on the second but as it was late the driver denied stating if we do not reach delhi by 7 there will eb extra night charge
We had no options left and had to come back to delhi< on the way driver stopped multiple times trice to fill the cng and petrol and wasted more than an hour
Also the driver took the route which had the traffic instead of the route which was clear
We asked the driver to follow the route showed on the google but he denied
We reached our home location by 8:30pm
Post reaching the driver asked us to pay more as we reached after 7pm
We simply denied stating we have paid enough extra and asked him to leave also informed him that the entire conversation that we had in the cab is now recorded with us
He got afraid and left the place
In simple words #ridetrvelclub after offering a package of rs9000 took rs11000 from us also whatever was offered to us on the package nothing was given to us, we could not visit any of the places
Also they were very abusive #siddharta #rahul #virat
No one helped!!! All are same in the company do not have the way to speak to any person!!!
I was also promised a cashback of rs1000
Which no one is caring for
They took an extra of rs2500 and they do not care
Over all they are cheats and a company full of frauds
I have the entire whatapps conversation and the entire voice recording with the driver on the 30th december
Complaint marked as Resolved Jan 10, 2019
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