Ring Road Honda — customer complaint - breach of trust

Address:

New Delhi, Delhi, 110041

I got my car honda amaze (Dl 4c aw 3119) serviced at ring road honda, peeragarhi on 19-dec to 01-jan-2019.

Note: “i know i am very late to posting this complaint because i was not available in new delhi for long time. So when i came to showroom after 11 months on 30 november customer care manager “madhu” is refusing to giving me any compensation.”

There was a problem with car shockers & suspensions, so i made a decision to replace all the shockers & mounting parts.

I had chased your service center guys over call & they said to me that you can take delivery of your car on 30-dec & when i went there half of the work was pending (No rear shockers were replaced, no rubbing, no teflon coating). Then on arguing with them, i was being told to pick the car on 1-jan. Discarding all my new year plans i went to workshop but still work wasn’t done and thus to get the work done i spent 8 hours within your workshop.

So now you can imagine how i had spent my 1st day of the new year.

Grievance got more worse when i was given wrong invoice. (Costing me more than what i should actually pay).

Invoice includes the cost of wiper blades which were not actually replaced.

The same has been acknowledged by your service assistant (Harshit).

Now you have left me in a dilemma whether the remaining parts which are mentioned in invoice are actually replaced or not.

This is a breach of trust.

From future onward i would have to think twice or in fact skip the idea of getting the car serviced from you.

I would end saying that it was a bad customer experience and customer satisfaction.

I look forward your reply and hope that this would be taken seriously or else i would have to escalate the matter.