Rivigo Services Pvt Ltd — Scooty picked up and denying to load

Address:

H.NO- 29 FF E5.1 Vatika Sector 82

Dear Sir,

I booked my son's scooter from Chennai to Gurgaon through Mohit/VRL and fixed the fee as Rs.4500. Suddenly there comes a turn, the vehicle of Rivigo company came to pick up the scooty from my son's hostel and handed over the scooty to him. Before handing them the scooty my son told me that Mohit has not come he sent the Rivigo team to get the scooty, I knew a lot about Rivigo because our Manesar based company was associated with Rivigo for 4 years, I told him that it is big company if they give you the slip then you can hand over to him.
But now I got a call from Mohit when he picked up the scooty and left the house that your bill is Rs 8500, I asked why but it was decided 4500. he told me long story which was not convincing to me.
After some time I got a call from Rivigo person that please send me the RC paper of Scooty on this WhatsApp number, otherwise, I will unload the scooty from the truck which is supposed to move for Delhi. I thought again that Rivigo people never do fraud so I WhatsApp RC copy to ezhilarasan b on this phone number [protected]. This person called me three times yesterday.
Ezhilarasan belong to Rivigo from Chennai. Now my request from you if he is not engagaed in this fraud than why he called me three times for telling me that scooty door pick up charges was 3500 if you want your scooty back than go to Mohit’s Godown and take it back after paying 3500 and 1200 packing charges to him and we are not going to send your scooty to Gorgaon.

I have all proof of Mohit/VRL and Ezhilarasan/Rivigo calls that what they told to me and saved all call records.

I request you because you are very big and reputed company your person picked up the scooty from my son's hostel on docket number CN#[protected] now both of them told me that this docket is canceled. Both the fraudsters told me to pay Rs 4700 and take back scooty from VRL Chennai godown.
Both are involved in this fraud case. I request please instruct your person to give back our scooty otherwise send it to Gurgaon with a pre-decided fare which is 4500 inclusive of all taxes.
If your person is not incolved why did he call me thrice for RC and how did he get my number? And he also told me that your scooty is not booked yet and docket is cancelled. I refused to pay Rs.8500 but I told them that I am ready to pay Rs.4500 Then Mohit sent me a bill of Rs.6500. I said I will pay 4500 as we decided before booking.
If he says he is not involved in it then how did he give docket copy to my son in the hostel during scooty pick up. Please refer to the docket copy in the attached file.
You have a reputation, I don't want to put any dent in your name, so request you to either give back my scooty or make arrangements to deliver it to Gurgaon. I am ready to pay Rs 4500 as decided before scooty lifting with Mohit.

I know there is another party Mohit involved but Rivigo had taken the scooty from my son's hostel and they also gave him the tracking number slip.
Please suggest what should I do?

Should I go to police?
Should I go to court?
Or you will take up the matter and resolve the issue

Awaiting for your advice and help. If you want any call history of your person I will share with you, also the WhatsApp sent at his number when he called me.

Surendera singh Rana