Rks Motor / Saboomaruti.in — regarding request for issue of vehicle damage due to tyre blast (ritz - ts08ea8379) crm:[protected]

Dear sir,

I j devender kumar booked a vehicle in saboo rks khusiguda branch hyderabad state telegana,
On 22 november (Cash menu receipt no s, no0577) amount 5100 (2% extra charge for credit card), after vehicle checking i have satisfied with executive vamshi goud and co assistant narsimha),
As per norms i have paid balance amount on 28th november (3lakhs through rtgs hdfc account cash receipt number 0601) and another payment paid 51000 (2% extra charge for credit card).
As per norms they have handed over original rc, and original insurance copies (Previous owner dr rama sarala devi),,

I have very much satisfied with true valu employess, and also i have deposited 5000 rs rc transfer on my name,

Every thing is fine and going on

I met with accidently on early morning 4am on 3rd december 2019, where my front tyre is blasted after crossing big speed (New constructed) breaker near nagaram village, and my vehicle got damaged front part,

I have request for true-value executive to contact previous owner where vehicle is insured on his name, but he is unable to contact him and also we are unable to track is address and phone number to query the issue,
And finally i have given repair in rks sabboo for repair
My query is i have purchased vehicle from rks saboo motors where vehicle is insured up to july 2020 (Policy number[protected]) with in 5 days i meet with an accident due to tyre bad condition, and previous owner we are unable to track,
So my humble request please look into this matter where trust on maruti suzuki (Customer for life), i have not lost my life and not injured, at all,
So once again requesting kindly give some solution to query
From
J devender kumar
[protected]

I have sended mail to maruti rks motors and reply came as

Dear sir,
Thank you for contacting maruti suzuki customer care.
We have received your communication regarding the below shared concern.
However, we request you to send us the following information, to expedite in this case.
Car variant (Like vxi, vdi, etc)
Complete address of the workshop where you have submitted the vehicle
Thanking & assuring you of our best services at all times.
And ihave replied

Sir, please find the attachment details,
Model 2014,
Car - ritz vdi
Vehicle no - ts08ea8379
Work shop - rks motor pvt ltd,
Dno - 1-10-1/285/1, beside bharath petrol pump,
Ecil x road, kushiaguda, hyderabad 500062, phone[protected],
Cin no u3209tg198sptc005759
Gstin - 36aaacr9764p1z1
Pan aaacr9764p

Regards
Devender kumar
[protected]

Regarding request for issue of vehicle damage due to tyre blast (Ritz - ts08ea8379) crm:[protected].


My request is,
Whether maruthi truevalley buying vehicles from owners, and not giving assurance to sellers on insurance already existing on vehicle. They have to take care until rc transfer and insurance transfer. To customers,
And presently in my bad situation, what to do

Please kindly give me justice, whether i have to pay or not
Just required justice. Inovice prepared on r sarala devi (First owner of vehicle)
+13 photos
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    RKS Motor / SabooMaruti.in Phone
    +91 40 2343 2391
    RKS Motor / SabooMaruti.in Address
    11-6-190, Public Garden Road, Nampally, Hyderabad, Andhra Pradesh, India - 500001
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