[Resolved] RM-Reliance — Unauthorized deduction from prepaid balance | |||||
Continuously deducting amounts from my Reliance prepaid mobile no. [protected]. Some recent charges under the head 'Amount Charged for VAS One97 Subscription' are as below: 03/12/2015 at 2.19 PM Rs.10/- 05/12/2015 at 4.07 PM Rs.10/- 08/12/2015 at 1.28 PM Rs.10/- Whereas, I am neither using any VAS service or subscribed to any such service. The is also confirmed by sms as below: 1. From No. 121 on 06/12/2015 at 12.05 PM 'Dear Customer, You are not subscribed to any VAS packs' 2. From No. 155223 on 06/12/2015 at 12.03 PM 'Dear Customer, You are not subscribed to any VAS packs' Was this information helpful? | |||||
Oct 21, 2016 Complaint marked as Resolved Reliance Communications customer support has been notified about the posted complaint. Verified Support Dec 08, 2015 Reliance Communications Customer Care's response Dear Arun, We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you. Regards, Reliance Communications Verified Support Dec 11, 2015 Reliance Communications Customer Care's response Dear Arun, As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction. Cheers, Reliance Communications | |||||
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