| Address: | 503/1 & 1A. Shristi Appt., R.I.C More , Parnashree Behala, Kolkata, West Bengal, 700060 |
My aquaguard was due for servicing and hence i booked a request for servicing my aquaguard on 12.05 2019. The technician visited on the very same day. They worked on my aquaguard and billed me rs.1900/-. They left by 2 'o clock in the afternoon. But we noticed the same problem in the aquaguard and this time water was also seeping through the body. I called the same technician once again and i was promised that he will come in a while. Then i called the same guy at 5 in the evening. He said he is busy in some one else's work and won't be available on 12.05.2019. I allowed his request sympathetically as they promised that they will visit today that is on 13.05.2019 and complete the work first thing in the morning. I called them at 9 a. M followed by 12 p. M and then i had to call customer care of ro india once again as i was feeling that i am being duped. I was promised by the customer care executive that someone will visit today by evening and complete the work today. Now at 6 in the evening when i am calling the first technician, his cell phone is switched off. And customer care executives are also not paying any attention. Now on 14.05.2019 its been more than 48 hours & still my problem has not been addressed. All i am getting is fake promises from customer care of ro care india. I was told by customer care & the area manager as well (+91-[protected]) that my problem will be taken care of and i will be getting a call from the technician. For delay from ro care india's side, i had to take leave for two days i. E 13/05/2019 & 14/05/2019. And ro care india does not even care to sort this problem. I have paid my bill in full (Reciept attached). For this delay i have to face harrasment & mental agony. Till date no technician has called or visited my premises. Bill is attached herewith.
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