Ro Care India — Worst Pureit repair experience

Address:	India
Website:	www.rocareindia.online

This company is the biggest collection of scam artists in India. They claim to be a registered Pureit service provider and they are not, as I personally checked with the Pureit helpline. Their quality of service is as if someone from the road came and opened the machine for the first time. The management and technicians intentionally avoid your calls and are clearly just trying to make a quick buck and are NOT interested in helping you resolve your issues. NEVER APPROACH THIS COMPANY FOR FIXING YOUR WATER PURIFIER IF YOU WANT TO REMAIN SANE AND NOT WASTE MONEY.

We called the company to fix our Pureit Classic UV+ G2. They sent 2 technicians, Mr. Syed Jameer and Mr. Anand, to our house. They looked at the machine for a few minutes and said the main board needed to be replaced and that they had to take the machine to the service center to repair. However they gave an option to fix it temporarily so we still get water, and said they will be back to collect the machine after Eid. They handled the machine very roughly and damaged the plastic hooks in the back so it no longer sat on the wall. Their genius solution was to jab holes in the hard plastic back of the machine with a knife and destroy the hooks so the machine would hang properly. However they screwed this basic task up too and the machine kept falling off the wall.

The customers were senior citizens and they were harassed for full payment of Rs. 5300/- without a receipt. They collected the money and promised to come back after Eid for a permanent solution, and we have not seen them since. When we realized the shoddy and disgraceful work these fellows had done, we called the company. The main office had a very useless and spineless Ms. Simran Taj who misdirected us multiple times and did everything in her power to not give us a timely solution. She directed us to the even more useless area coordinator Mr. Gaurav Goswami who was the least helpful person possible and did not take the complaint seriously, falsely saying that the technicians were unreachable. This company ended up telling us that the job has already been done and that no further assistance is possible. We are in the process of taking this complaint to the government Consumer Helpline and the Frazer Town Police in Bangalore.