Roca India / Parryware Complaints & Reviews

I purchased Iris Wall hung basin (code C845F46) from Parry's Care, Kolkata on 04.11.2020 vide Invoice No. PCINVGST-0960-20. Due to pandemic, my renovation work took time and my plumber went on to install the basin on 26.4.2021. On opening, one of the beams that takes the load of basin to wall was found in broken condition. Technician and management of Parry's Care didn't agree to replace the part. They told me to buy a new basin when I didn't use my basin for a single day though it cost Rs. 24972 /- including a mirror. The defect didn't come due to manufacturing error but due to mishandling during packaging by Parry's Care, that is sure, because that beam is the one that takes the load of the basin as a whole. Parry's Care did nothing to replace that part even when I wanted to pay, though it was not possible for me to break the part, but they told me to buy a whole new basin instead.

Dear Roca team,

I have registered a complaint from my email to you on 16.03.2021 at 2.30pm .I have not received any response from you so far. I was thinking it’s wrong to by a brand called Roca that is associated with you parry wear. Because I run hotel a hospitality industry service, I have built each room at a cost o[censored]p to ten lakes. For those who book the room and others couldn’t give rooms properly & for incoming guests also. I have telling your senior technician Mr.Dharmarajan many times over the months, and if my complaint is not answered properly in this regard then I will have to take further action against the person above you or legal action.when I asked your senior technician for an explanation, he answered in the worst possible way.It's your fault you bought the item from Roka. He speaks arrogantly that you can not buy anywhere without my permission.

I have proof that he spoke. He has caused me a lot of stress.
Not responding to my compliant above in the right way is not the right way.I have bought up to 2500000 items from you.This is the way customer service is provided.

I have all the bills for the items I bought from you.lts also has certificates for the ten year warranty and guarantee you have given for it.

Thanks
Regards.
A.Marimuthu,
Hotel M Grand
mob:[protected]

As mentioned in the subject our flush tank from your companyvhas been troubling from a while... Kindly get back to us or please mention any other way of getting it repaired from any of your service provider. We are the residents of Mysore city so if you could help us with any person from the same city would be helpful. Thank you

About customer service at madurai
Martin Enterprises, 12 North masi Street (second floor) madurai 625001.

Service for the wall mounted toilet for water leakage. Service is bad. Charging Rs. 760 more than actual company bill. For asking that he spoke badly.

Firstly through Internet we got customer service number. We called that number more than a month. After that they assigned a service person from the above mentioned address. He came on Jan 26th 2021 and checked the toilet and told for service Rs. 600 we charge. We said OK. Then cleaned the flushed tank with acid (we gave acid bottle) because of salt deposition. Leakage is not stopped. He told for every 6 months service should be done. Then only this kind of problem will not come. He told to change the inlet and outlet fully. For that we have to order that. He said Once it comes I will come and change.

After that I called continuously, then another person came on Jan 30th 2021, and changed that. And I asked him to clean the flush tank for another toilet as the other guy told to do service. After acid cleaning, leakage was there.(we only gave acid bottle he didn't have it, for that charged service charge Rs. 600) Before it was in nice working condition. He told because of salt deposition it happens after using for a month it will automatically stop.
He provide handwritten bill. This bill is without GST. Thaty it less with GST means it will be more.
Inlet Rs. 965
Oulet Rs. 1250
Service for 2 toilets Rs. 600
Total Rs. 3415

Day by day small leakage became more water leakage and it didn't stop so we used that toiled by opening and closing of the water valve. We have doubt of the billing price. So we went to the service centre as mentioned in the bill.
There we went along with old one for sample and bought new one. There we paid bill with GST
Inlet Rs. 475
Outlet Rs. 980
GST 130.95 +130.95
Total Rs. 1716. 90

There we came to know the fraud happened in that previous bill. They charged Rs. 760 more Without GST. (with GST the overall bill comes less only but he gave handwritten bill and charged more Rs490 more + service charge Rs. 1200) We asked there for service to change new ones. Next day morning we again called he told he will come in the evening, he came without any further call he came to our house directly.

He changed the new one which we bought. Then he asked for service of Rs. 300. We asked for price of inlet and outlet. He told what the previous guy charged price. We asked that guy by having 2 bills howcome the rate varies. He was telling plastic price varies week by week. I asked yesterday only we bought now u r telling high price. He was telling like gold price plastic price will vary. This plastic one should come from andhra (hydrabad) so price will vary. He was telling for petrol give me Rs. 300. While talking he told if repair happens next time I won't come. Will see. We told we will come to ur office. He was telling while walking ok come with Rs. 300 and pay in my office. Like that he told and went.

For service 2 times the bill will come around 8k. Seriously For that we can buy a new one..

Beware of fraud people.. Ask for the company bill. Before buying or for asking service. With GST also it comes less only, these people brainwash people by telling with GST bill is more without GST only it will come less.
GST is service tax only, we don't need to pay more than the actual material price.

-CBJ/280121/01 has been ATTENDED By SUNIL yesterday . But final resolution is not over yet..
Problem still persist..
He c9nvinced us and told that it will be resolved as early as possible as it is manufacturing defect what cunsumer is facing problem..
As my parents cannot file complaint, it was done by me later as Soon as I come to know problem is comod.
Thankyou for your help and hope my problem will be solve at its best service.
Bye

Reg No -CBJ/280121/01 .
Above complaint number, there is not a single response from cc parryware..
I think they do not bother after selling their goods once.

I want to replace my flat angle valve which under warrenty

Hello sir/madam
I’m Sasikumar form erode I’ll complaint last month December 17th my flush wall not working but still now ur service executive not attend my complaint my complaint no is CSA/171220/01

Hi Team,
I have purchased FLAIR WALL-HUNG WITH CISTERN TOILETS IN WHITE COLOUR on 27th Nov 2020 and same has installed on 7th Dec 2020 since then I'm facing lots of leakage issue with the product I have complained 3 times about this issue, technician Mr. Avdesh Kumar has visited thrice for this issue but problem still persist, he recently visited on 31st Dec 2020 and changed a connection pipes costs Rs. 200/- but leakage again started from day before yesterday. I'm highly dissatisfied with the product and it seems there is some manufacturing defect, I have never expected from a pretegious company's product like Parryware. It feels so annoying.
I request you to do the needful to fix this issue as earliest.
Regards,
Sachin

They have charged too much price for hinges of commode seat cover.I paid 7165/- for that which is too expensive

I purchased a wall hung The Gap in June 20 &wall installed one week after the purchase.I complained nearly 30 times but since then your careless and lier engineer are unable to rectify the problem.Whenever I call them (Chandrakant [protected] the Roca engineer) he just repeatedly lie and do not turn up since last six months.After flushing the water and the feacal matter leaks out from the sides of commode.Whenever I contact the seller Mr Ajay Agarwal he just asks the complaint no and after that no action is taken because he has received the money he says that it is the job of Roca service engineer.Now I am left out with no choice except to go to the State Consumer Court and file a compensation suit against Roca India, against the seller, against the local Roca service engineer Mr Chandrakant for cheating, fraud, lying and mental harassment continuously for last six months,
My complaint no was Reg No CRC /240920/01 Dated 24th
September, 28th September 2020
Dr Ghanshyam Singh 104, Block-B, Gokuldham Apartment, Tagore Hill Road, Morabadi, Ranchi 834008 Jharkhand, India, phone +91 [protected]

Flush tank button system is not working.i have takenb7 days back only.try to resolve the problem as sooon as possible

We had installed a parryware - Amigo Commode in December 2019. unfortunately within 10 months the hinges of the lid has broken and the lid does not perform the function of soft close
have registered a complaint through wats app number a month back but everytime i call, i am being told that parts are not available

The push type toilet concealed valve is leaking.
The purchase was on[protected] with a warranty of 10 years.
Complaint was booked but your staff is asking service charges of Rs.500/-

One Santosh BV came to attend a complaint. Due to server error, one of the payment being doubtful, I made payment to his other account with an understanding that after reconciliation, payment would be settled. However, he is now evading confirmation of payment in second account and behaving like a thief . His employer, SVS center is also not providing any meaningful help.

I m not satisfied with your product and services CBN/111120/01 this problem is not solved yet

It's been more than a month I have complained about the Tap chrome.I have been getting excuses from the parryware customer service. I assure u I am not going to purchase any product from the parryware such a pathetic service from parryware fraud organisation.

Sir,

I have purchased Roca Water Panel for bathroom and now water is coming very less and even when we keep the switch in hot position, water is not hot.

Thank U and Kindly do the needful

My Ph No:
[protected] /79 /81
[protected] / [protected]

Flush button not working

I have a problem with my western closset. I had registered a complaint eaelier. last week a person attended and told they wil get back. But no response til now. Please do the necessary asap