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Roca India / Parryware Complaints & Reviews

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Updated: Sep 9, 2024
Complaints 340
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So far, so good. Roca India / Parryware is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Roca India / Parryware will keep up the work and continue to help more customers with their concerns even better 🤝
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Roca India / Parryware reviews & complaints page 13

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P
Parmitha
Feb 17, 2020
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unprofessional and poor service

Address: 8/73C, Chennai, Tamil Nadu, 600117

Bought a wc aqualine model and after fixing the same and used for just 3 months within a short period there is an issue with the inlet. When i called customer care on 13th feb executive told me that within 24hrs issue will be resolved i wanted the technician on saturday so that on executive told me to call on 14th feb so that will send a tech on saturday after following up for the whole day on saturday both with call center and service center...
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A
anbirkuiniyan
from Hyderabad, Telangana
Nov 4, 2019
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atlantis shower panel - horrible customer service

Address: chennai, Chennai, Tamil Nadu, 600062

I purchased parryware atlantis shower panel on[protected] from krishna engineering. I installed the panel with texmo booster pump for good pressure as instructed by the seller.
But after installation i found the pressure from body shower is too low and i made a complaint with both parryware and texmo as i was unsure about which out of the two products is defective. My parryware complaint no is - cch/171019/43. The texmo guy came and...
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G
gvaraprasad
from Delhi, Delhi
Nov 4, 2019
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supply of damaged flush tank

Address: 8-45-1/7, Padma Palce, S-3, Vidyanagar, Chinnawaltair Colony, Visakhapatnam 530003, Visakhapatnam, Andhra Pradesh

I am your customer for the last 20 years. My wife and son went to your dealer m/s modern ceramics, visakhapatnam and purchased western commode with flush tank vide bill no 900 dated for rs 3200/-. We regret to inform you that the flush tank is in damaged condition and we noticed it when opened the seal (Please see the photo).
They went to the shop and showed the damaged item (Bottom portion damaged (And requested for replacement....
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G
gjayasankar
from Chennai, Tamil Nadu
Oct 30, 2019
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service under warranty period

Address: Sembakkam, Chennai, Tamil Nadu, 600073

I have called the parry ware customer care for serving the verve w/h closet product for my home which covers under 2 years warranty period but they charged rs 830 for replacing the outlet spare by friendly services authorised parryware service provider for chennai region and i was surprised and asked manager mr vijay ([protected]) why we should pay when it covers under warranty period and he said it is the policy of parryware co to collect...
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P
prabhakarsathivada
from Sompeta, Andhra Pradesh
Sep 17, 2019
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wall hung commode (verve) 6910

Address: Plot No.7, Narayanam, Padmavathi Nagar, K L Puram, VIZIANANAGARAM, Vizianagaram, Andhra Pradesh, 535003

My main problem is functioning of flush. Flushing isn't working properly for the both commodes,

●it tooks lot of time to fill the water in flush to use again, as well as
●it's not giving full capacity of water everytime we flush.

Please look in to the matter urgent, as we aren't able to use commodes because of these problems. Thanking you sir...
+2 photos
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R
rustyg1
Mar 25, 2019
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health faucet

Address: E 204 SHALIMAR GALLANT, Mahanagar Ext, J Road, Lucknow, Uttar Pradesh, 226006

Booked complaint of leaking health faucet on 18 mar. No complaint no sent by sms but complaint attended. The plumber (Mob no [protected]) visited and told that health faucet is ok but pipe is leaking. Visited 3 showrooms of roca parryware at lucknow in vikasnagar ring road but no one was able to give the pipe. Visited roca parryware company gallery. No one was able to help on product but connected to mr vikrant of sales (Mob no[protected])....
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R
Rms Manian
from Chennai, Tamil Nadu
Mar 5, 2019
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parryware toilet flush tank problem

Address: KTC NAGAR - WEST, 628002

We have complaint to parryware customer care about parryware toilet flush tank problem. My customercare complaint no : cto / 190219/01 as on 19.02.2018 and 27.02.2018. Till the time the above problem is not rectified.
Overphone mr. Shanmuga kanthavel contact to me and said that this product is not belong to parryware. Your service person is not see our flush tank visualy but he confirmed this is not parry ware products. So i am shocked...
+3 photos
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Kruthi Cr
from Bengaluru, Karnataka
Feb 13, 2019
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leakage of water spray and wall mounted flush

Address: 577101

Greetings!!

There is a leakage in

1) water spray and
2) wall mounted flush.
It is been 3 years from the installation, so what will be the service charges, is it required to replace water spray and when will i get your responce. I have attached all the necessary images and video for your reference. Kindly do the needful as soon as possible.

Kruthi cr...
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T
tvrao1956
from Vijayawada, Andhra Pradesh
Jan 23, 2019
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king / queen commode flush failure within a year

Address: 521139
Website: parryware sanitary products

We have constructed a new house during 2017. Purchased all the bathroom fittings at a very high cost from the dealer of parryware. He assured prompt service.

We find that i have to lift a bucket of water and pour to flush.

Most probably, the amount of force that flushing system must be increased.

I have found this problem in some of our company guest houses also. Requested the dealer (From whom...
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H
Harish Venna
from Hyderabad, Telangana
Nov 26, 2018
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chy/101018/05/ health faucet faulty. parryware customer service and service centre are pathetic.

Address: 500045
Website: www.parryware.in

Dear Customer, your call no-CHY/101018/05 will be ATTENDED By Ch. Praveen (City[protected] Call Parryware Roca Authorized Customer Care centre[protected]for DETAILS. Kindly share this OTP 9976 to Close the Complaint.Thanks.

It's been 45 days since the replacement for a Health Faucet was promised. No action taken till now and when I call service centre SVS Enterprises, Somajiguda they are rude and saying what shall we...
+1 videos
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H
Harish Venna
from Hyderabad, Telangana
Nov 26, 2018
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chy/101018/05/ health faucet faulty, confirmed by technician but still not being replaced as promised.

Address: 500045
Website: www.parryware.in

Dear Customer, your call no-CHY/101018/05 will be ATTENDED By Ch. Praveen (City[protected] Call Parryware Roca Authorized Customer Care centre[protected]for DETAILS. Kindly share this OTP 9976 to Close the Complaint.Thanks.

It's been 45 days since the replacement for a Health Faucet was promised. No action taken till now and when I call service centre SVS Enterprises, Somajiguda they are rude and saying what shall we...
+1 videos
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K
KeerthiMohan
from Chennai, Tamil Nadu
Oct 15, 2018
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no service

Address: Chennai, Tamil Nadu, 600041

The bathroom equipment’s in our house are of parry ware .we have asked for repair and service.But the servicemen came also didn’t fix it and not responding to our calls.The helpline of parryware also not resolving our issue.we have four of their products to be fixed which of three different bathrooms.Its really hard.one of the bathrooms flush is not working and it’s broken out.The other bathrooms flusher is problematic, if we press...
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I
Ishan bans
from New Delhi, Delhi
Sep 3, 2018
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shower head

Dear sir,

I had purchased all bathroom fittings from roka parryware.in 17 months its second time my shower head has been broken. One time it was replaced by shanti enterprise but this time they are saying it can happen and they wont replace. If a shower head cant work for 2 years than why should we purchase your product.
They are saying that they take gurantee only for six months but if bathroom fittings will work only...
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G
Gunjan Marothia
from Gurgaon, Haryana
Aug 16, 2018
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roca jacuzzi not working and asking for the control system to be replaced.

Address: 122018
Website: www.roca.in

A roca service engineer came to our apartment today and after checking said that the control system is at fault and needs to be replaced and he would send a quotation for that (Approx 12k-13k). But we just got the electrical supply for the jacuzzi fitted a couple of days back. Not sure how can the control system be damaged without the electrical supply. This is all a way to fool customers and make easy money....
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S
Sandip Ghsh
Jul 26, 2018
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product complaint

Address: 600105
Website: www.parryware.in

I had purchase a parryware comode (Qube x wh) price rs.13390.00 from jagatdhatri marbles supply barrackpure on 21/7/18, but in the time of fittings found a leakage on that product, i had raised a complain no (Cps/230718/1) on 23/7/18 through customer care no and as per their concern that company service provider will come within 72hours but till date i have not received any update nor from company side or from dealer side. So this is my humble...
+1 photos
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K
Kathirvel Ravanan
from Chennai, Tamil Nadu
Jun 9, 2018
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poise jacuzzi not working

Address: 631001

I bought poise jacuzzi from ananda hardware, poonamallee chennai, the touch panel not working well, nobody came for demo so far, this was message sent by customer service "dear customer, your call no-cve/070518/03 will be attended by nithyanandhan k[protected] call parryware roca authorized customer care centre[protected]for details. Kindly. Thanks" 15 days back. So far no response, this type of worst service back up i did not expect...
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I
icy2002
from Vijayawada, Andhra Pradesh
May 29, 2018
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roca come out repair

Address: 522007

I have lodged compliant CGU/180518/01 from GUNTUR .But till now it was not solved. I tried over mobile to sri SUBRAMANYAM plumber but he not responded and my problem not solved(REPLACEMENT OF ROCA COME OUT TOP NOB).very poor response from your side .please check it.Previously I have lodged complaint, without visiting my house the company has closed the problem and again the same thing repeated . without rectify the grievance the company has...
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H
haleemaliya
from Mangalore, Karnataka
May 19, 2018
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customer service refuses to repair our basin

Address: Ernakulam, Kerala, 682028

We had purchased a basin (Cer 16 co33) 9 years ago. The product had a 10 year warranty plan and we were careful to keep all the paperwork of the original purchase. Yet within the few years of the purchase, it started developing small cracks internally. Recently we decided to replace the basin and contacted the dealers. They asked us to contact the roca customer care centre since warranty and replacement cases are covered by them directly....
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K
karolinlourdusamy
from Chennai, Tamil Nadu
May 3, 2018
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gloss set regal western float fault regarding

Address: Thanjavur, Tamil Nadu

Date of purchase 2.5.18
Date of installation 2.5.18 (By plumber referred by parryware thanjavur dealer orient traders)
1. Float overflows
2. As the tank fills float does not cutoff the water incoming
3. Overflown water continuously drains in the gloss set.
4. Necessary short video clips of the complaints is attached here with
I request you to kindly advise your dealer to send a opt person to rectify...
+2 photos
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P
Parayath Balasundaram
from Chennai, Tamil Nadu
Apr 19, 2018
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parryware kalahari color product which is deplorable

Address: Chennai, Tamil Nadu, 600031
Website: dplorable service of Parryware customer care

It is just over 4 years since we bought both wash basin and western closets at chennai. Horizontal cracks have come at various places and we don't know how bad it is going to be.

From the customer care complaint a gentleman mr. Naveen came home and told that we have to change them and the pricing. This we have already found out and knew the pricing in case it cracks further.
He has neither taken the photos of the crack...
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