Roca India / Parryware Complaints & Reviews

Sir... I have always using parryware bathroom products as it never produced any problems.. But now i am deeply sad that my both parryware closets are getting cracks and also my washbasins,... I did change one of them... But now i am forced file a complaint as all my parryware products are getting cracks.. My complaint num is cer/141017/03... And mr. A
Antony was supposed to attend. I called him over phone and he asked if i had a bill......

I have purchased single piece commode prince model from parikh sanitary m. G. Road raipur chhattisgarh, my issue is that there is no parryware logo is printed anywhere in the product. I contacted dealer from where i purchased the product but nothing happened, then i lodge complaint in parryware company with reg no. Cri2707170. This complaint was assigned to mr prashant raut but he didnt respond, then i contacted him several times to resolve...

I have made a bulk purchase on 17/05/2017. One of the western closet in not working properly and I have made a complaint CCH10061752 for the same. I have made similar complain on http://www.parryware.in/contact/contact/customer-enquiry. The replacement product id still delayed. Please tell whether you can replace or not, so that I can look for alternative....

We had installed a cascade w. C. With ceramic water tank in one of our toilets some years ago. We had no complaint about it for some years but subsequently one day the ceramic water tank burst/cracked with a bang. The local dealers were contacted who were convinced about the inherent manufacturing defect of the product, and the same was somehow replaced even though not entirely to our satisfaction.

Now again, the water tank...

Hi, eversince i purchased parryware western seat in december last year, i got struck with major issues... Though i complained immediately {reg no. Cgr16c015 dt[protected]} for 1) cracks getting developed in the seat immediately post installation 2) extreme foul smell emanating from the seat. The technician who visited took pictures etc.. And told me he can not do anything but, he will escalate to the relevant dept for a resolution. But, to...

My self heet bathani from junagadh, gujarat. I'm using roca urinal censor from 1 and half year. Bt it doesn't work last from 4 months. Warranty will be expired in october. I registered lots of complian nd send my warranty card bt still i didn't get any reply from them, they always give one ans that our technician will visit ur place shortly. Still no one is come to visit our place. I already send photos of censor....

We from srr projects private limited, c/o-crown beers india pvt ltd, mallepally village, sangareddy, medak-502295. We are purchased roca products (Sum about 10 lakhs inr) like urinals, urinal sensor, china wc, wash basin etc much more. We needs assistance of technician from roca for set up o[censored]rinal sensor. We make contact with roca helpline no [protected], but it have 03 days to go, no one reached till with us to resolve the problem. We...

I have purchased on wc through m/s pooja nx malad west mumbai with 12"trap.
The trap in wc supplied is less than 12".
There is a gap of about 2"between wall and wc after fitment.
I had complained t customer care ref cmu24041705.
First one of your tecnician visited and noted the the problem. He took measurement of gap and took photographs lso. There was no response from company there after.
When i called...

Purchased one Grace parryware toilet set from Home style cumbum, theni dist, in tamilnadu on[protected] @ Rs 12500.complaint is water inflow was not controlled water flow continuously water from tank very soon empty. My name is
M.paramaraj, D.No 213/1 R.d.o office main road, Indiranagar, Uthamapalayam Theni dist pin no 625533, phone no [protected]...

Parryware, hyderabad

I purchased 2 toilets at Rs8000 each abt 3 years ago. The ball-cock unit in one flush has failed and water is leaking profusely.

The technician said the ball-cock is gone and non-repairable.The cost is Rs 1400+350 labour. I wonder why such costly toilets come with such fragile /easily malfunctioing working units?

The toilet is warranteed for 10 years but on enquiry later, I...

I purchased a pyarryware wall hung closet from A2Z sanitary ware and tiles ernakulam PT usha road. At the very beginning itself when I saw the closet on display there was a mismatch in the seat cover .I asked the sales man why was it so. He said madam don't worry about it that is just the display piece you will be given the proper one while delivery. But when I opened the box at home I saw the same piece which was put for display . I called...

I complained regarding water leaking from a sascade commode of parry ware make. The complain no is cca16c310 dt 27.12.2016the service technician from kolkata named sankar haldar replaced the cistern assembly part c7512 on 28.12.2016 inside the commode except the float at a cost of rs 780.00 plus service charge of rs 345.0, but he did not replace the base of the new assembly and placed the new assembly on the old base and told that this base...

Reference:CPT169081

Goodmorning!

This complaint is in reference with the complaint filed on July 2016 and complaint Reference:CPT169081 and the customer Care Executive verified on the very next week. I had attached some bills in relation with this matter.

But till now i haven't received any response from ROCA parryware.

Regards
Amber Kumar
[protected]...

Reference:CKT16A048
Goodmorning!

This complaint is in reference with the complaint filed on oct 31st 2016 and complaint Reference:CKT16A048 and the customer Care Executive verified on the very next week. I had attached some bills in relation with this matter.

Initially I had informed the shop officials parryware organisation that Iam a genuine customer and what i had mentioned is 100% true. I got a question...

I purchased this product in August, 2014 and got it installed by rock technician in October, 2014. However, it never worked and I had complaint many times. The technician came and did not know how to handle it. He took the remote unit and it was rectified. However, the water jet though function but there was no water coming. He promised to rectify it. The product was in warrantee period. It was not rectify. In the mean time I went abroad...

I had raised complaint # CNO16B042. WC in bathroom is showing crack after use for few days. I called my society facility office and plumber told me that it's a defective WC and needs to call parryware customer care. I called and your representative visited my home and took pictures and video and told me the same that there is BAAR (crack) in WC sheet and I will get letter to replace this defective sheet. Today, I got call from customer...

I booked complaint on the 9th about leakage, filter broken and fading of SS metal in wash basin tap. But so far no one attended the fault. I am totally disappointed about your product and service to the customer. Now I could not use my kitchen tap totally and suffer a lot because of your poor consumer care services. It is very bad to wait for nearly 10 days for a small complaint....

I have registered a complaint for concealed tank on 13 Oct With complaint no. CBO16A025. Water is following continuously. I was told the technician will come in 48 hrs. It's been 10 days now and no one has arrived and after numerous calls to customer care to which everyday they replied the technician will arrive "today" . Ieven talked to the west zone manager but my complaint is yet to be resolved....

The part on which one has to press for the water to come out of the hand faucet came off and fell in the flush. I went today morning around 11.30 am to the shop 'ceramique point south' in Kotla mubarakpur, opposite of Defence Colony, New Delhi to register a complaint.i was shocked when I was told I must have broke it the salesman didn't have the courtesy to check if the hand faucet had fallen down and got some dent. I felt cheated not even...

I have a cascade style wc but recently I have found that there is a constant flow of water from the sides of the wc into the water level at the bottom of the pot. it is leaking from all around the pot and the flow is quite fast. . this is causing too much waste of water. last time some one came because the out let was blocked but now it is leaking tremendously. I have asked the plumber but he says this has to be done by parry ware itself....