Rocket Commerce — Silicone lids - promised a refund

I ordered Miracle Lids, Buy 2 Get One Free, for $23.94. I received an Order Confirmation the same day in June.

I've not received the product.

In 5 different emails I've been told. "I apologize for the inconvenience, but we are experiencing problems with the system, as soon as it normalizes we will make your refund. I ask you to be patient. Sorry but once we didn't want you to have a bad experience. Any questions, we are available!"

Now in December and January they don't respond at all