Rosmerta Safety Systems Private Limited — High security number plate not delivered

I had registered online for High security number plate for my vehicle DL3CBR2265. I had made the payment online itself. Details:

Order ID:BMHSRP[protected]
Vehicle Reg No DL3CBR2265
Order Status is Success.
Bank Track ID[protected]
Schedule Date time :13-Oct-2020 04:00 PM-06:00 PM

The number plate has not been delivered to the dealer "SHUBAN SAI HYUNDAI" till date (19-Dec-2020).

I have raised multiple complains on the helpline no: [protected] and through email [protected]@bookmyhsrp.com but no action seems to be taken.

Complaint number: BMH197571, BMH206822 and BMH219953 .

I also have email acknowledgement from the dealer dated 6-dec and 12-dec stating that they haven't yet received the number plate.