| Address: | Hyderabad, Banglore |
My name is Azhar, I work for Accenture Hyderabad. As all aware about WFH, currently I'm also working from my home. I came to Hyderabad to attend one of my friends marriage this week. So I thought to hire a bike for rent so that it is easy to travel here & there. I went through all the options & I chosen the Royal Brothers website to hire a bike for rental for the amount of 2368.8 in Indian rupees for 3 days. I went to pickup station in Madhapur by 7 : 30pm on 8th Aug'22 while my booking started at 7:00 pm already which I was allowed to do. By the time I spoke to executive there, he directly denied the booking. As he Said it is mandatory to submit the Original Driver Licence at their premises & then only they allow me to take ride. I said I'm not aware of the as mostly no one carries their original govt documents handy where as I dnt even have backpack with me. I tried to call customer care at the same time. He said either you submit the original document or else go & cancel the booking. And then I have asked for alternative option. He said I can ask any one of my friend to submit his original driving licence & then I can take bike which is completely illegal. Why should someone submit their documents for others sake. CCE was so harsh that he hang up the call in intentionally in the middle. I called again and they charged me 37% of deductions for no purpose. They made me to stand in rain for almost 1 hr 30 mins and they finally they only said for refund of 63% only can happen. It was such a disgusting experience today. Please help me &do needful as per the law.
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