Royal Enfield Complaints & Reviews

Hi,
This is Raja Rengasamy, I bought a Royal Enfield Machismo 500 on 06/06/2008.
Registration number : MH02 BF 9788
Engine number : 03379B
Chassis Number : 03379B
It has been a pleasure riding the vehicle at most for only 400 kms.

After that I found that there is some problem with the front disk.
The bike skids whenever I touch the Front Disk. I reported the problem to RE service centre in Andheri.
Every time they tell that the problem is corrected and before I reach home I found that the problem is still there.
I call them again and wasted so many weekends with them. I never did any ride more than 200kms for at least 3 months,
because I am afraid to go for a long ride because of the problem. Every time I leave my bike for 3-4 days in service station.

Then nearly after every week in the service centre for 2 months, I changed to Shrada motors Goregaon West service centre as suggested by the people in Bandra showroom.
There also they try to fix the problem. They took nearly 10 days and gave the bike. It was working for nearly a month.
Again I found the same problem and another problem of the bike wobbling.
This time again I started going every week to the service centre and got frustrated up to the limits.
Then I called "Royal Enfield Company Show Room" in Neerul and I told I am frustrated of this problem.
I keep falling every 10-15 days. I told them I cannot ride the bike with this problem knowing I can fall any time.
I stopped taking pillions and still never went for a long drive till that time.
The service centre in nerul took 4 days and told that the problem is solved but again the problem came before I reach home.
Again I gave my bike next day and again they took 5 days to solve the problem. At least I was happy that the problem is solved this time.

Then I planned for a long trip to my place. Just before 10 days of my trip the one way clutch was jammed and broken. They have replaced it taking a week time.
This trip is the only time I enjoyed riding the machine. But during the trip also the machine broke down in the destination.
Again with the service centre guys for a week when I was in home.
New problem started again after coming back.
Now I am seeing white smoke coming out of my machine.
Initially the problem was small. Only during the start of the machine Smoke was coming.
I asked about that to the service centre in Goregaon West. They told because of the fuel overflow the smoke is coming.
Then after some days The smoke started coming while riding also. The oil was reducing fast and I have changed oil 3 times in 2 months.
Then they told there may be a leak in the combustion and they will fix it. Now white smoke is coming like it comes from the vehicle that is used for killing Mosquito in streets.
They told that the Piston rings must be gone. You have to replace the Piston (which will cost a lot).
Again I have given my vehicle to the service centre and waiting for last 4 days.
Now the vehicle is in warranty so may be they replace now for free. But what will I do if the problem continues. Because I think the problem is with the entire machine and comes periodically.
Because this seems to be problem, problem and problem only motorcycle.

I have spent 1.15 lakhs for one trip till now and loads of time in the service station and in the hospital because of the defects.
Nearly for every week I have spent 2-3 days in service centre maintaining the bike. I am in height of frustration.
As a normal Mumbaikar I need two wheeler to commute. Without it I have to spend at least 200 rupees every day for daily transport.
Every time I go to service centre again I have to spend 200 rupees for commuting.
If you calculate all these things I have spent nearly 15, 000 rupees for travelling unnecessarily, even after buying the most trustable, expensive, powerful motorcycle in india.
I am just frustrated of this bike with problem always. It was my dream buying RE machine, now it has become a nightmare for me.
I am not able to concentrate in my work because my hard earned money is wasted and this machine spoiled my dreams.
I have to follow-up with them. Whether I do my job or run behind the service guys to get the problem fixed.

Can you please act on this because the problem seems to have coming again and again in regular intervals. I was never even happy riding this continuously for 500 kms.
I sometimes even regret buying this. But as a fan of RE from my childhood, I still stick with the machine full of problems.
I have done servicing as and when required may a bit more. More than a service per month. I treat my bike like a child but still not able to afford it because of the problems.

Can you please check the root cause of the problem and fix it so that I don’t have to face problems again and again.
I am afraid of taking this machine out because of the problems and the time the service guys have taken to fix the problem.

To.
Pahredar
Dear Sir, I have a big problem due to ROYAL ENFIELD. I already sent a mail to him 21/07/2008 but they don;t give any satisfied res ponce.So Dear Sir, if you thought that my problem is actual then you please help me.Dear Sir, which mail i send to Royal Enfield is given blow.This mail will be sent to service head of Royal Enfield (Mr.Vikram) and their mail ID is [protected]@royal enfield.com.
Thanking you,
With Regards
Yogesh Sharma
Contect No. [protected]


To,
Service Headquarters, Royal Enfield, A Unit of Eicher Motors Limited.Tiruvottiyur High Road Tiruvottiyur, Chennai 600019.
Dear Sir, I(Yogesh Sharma)buy a royal enfield (modle STD.350cc, Engine no.6B708785M, Frame no. 6B708785M)ondated 08/12/2006 from your authorise dealer(SHUBHAM INDIA AUTOMOTIVE PVT.LTD. NIT FARIDABAD.)After nine month from date of purchase cylinder kit of my motorcycle had been ceased.and it will be changed by the dealer with the statement(lot of the kit which is for year2006 is not good we have face many problem due to this lot.So you don, t have any problem ; we change it.)kit has been changed on dated.27/08/2007 J.C No.787, Invoice no. 4912 with payment of Rs.603.78. After eleven month i am facing this problem again. Kit of my motor cycle had been ceased on dated 20/07/2008. This problem is continuously every 10 or 11 month. After that i discuss again your dealer.Dealer told me sir last time quality of cylinder kit is no good but now company does a Major change in the kit so you don, t face this problem again, if any thing happen then we see again.Dealer says to me you pay the value of kit and we change it again . After that I told them this problem is not due to me, this is your parts quality problem so i can, t pay. this problem is continuously with two year. So dear sir please you do something about this as soon as possible.
Thanking you,

Name: Yogesh Sharma Contect no. [protected]