Royal Enfield Complaints & Reviews

Details:

1) first issue delivery time... Neutral problem. (Very hard) and mene phir next day... Mai workshop sai thik karaya... Mujhe kafi problem ho gayi..

2) second problem is (Machinery sound)
Jo pta nahi chal paa rahi hai.. Tou mene workshop mai (2 days) rakha..
Phir next day mujhse kaha gya... Ab thik
Ho gaya hai... (Koi sound nahi hai...)
Per aisa nahi huwa... Mujhe problem hoo gayi...

Mere pass bus consumer court kaa option hai... Mai bahut problem mai... Hun... This is new himalayan bike.
Ya tou app dushri bike issue ker dou.
Mujhe lagta manufacturer defect hai bike mai.. Otherwise...

I'm complaint against company (Royal enfield)

From
Shailender kumar ekka
Mob - [protected]
[protected]

I am having a re thunderbird 350 marine bs iv which was purchased during march 2018. During my last service (07/05/2019) itself observed that the instrument cluster vt31 is not working and the service center also not able to tell the exact reasons for the failure. (The electronics items will fail is the concept). The required spares also not readily available.

I kept my bike idle due to my work. After a long gap of 45 days, when i started my re - thunderbird 350 cc, the vehicle is fail to start. So, i called for a breakdown call and the service center deputed the persons to check and start the bike. But they couldn't succeed and the bike was taken to re service center - m/s krishna motors, theni on 21/01/2020. The servicing and the instrument cluster vt31 also changed. (Inv010825bc01124 dated 21/01/2020)

I have disappointed about the early failure of instrument cluster vt31 and not getting started smoothly. (This is also repetitive)

Regards,
V. Selvan
Mob: [protected]

I have booked electra 350 black colour on 14th january. Till now i can't get vehicle. They saying they have no stock of electra 350 black colour then why i booked in advance.. What is the purpose of booking vehicle.. Kindly make solution. Yesterday i given a complaint against mass wheels edappal, malappuram disrict, kerala. They blocked my finance due to non stocking of electra 350 black color. The staff and sales manager is supported to block my finance of kodak mahindra. Pls make a solution for my problem. I really like bullet but due this incident am going to cancel my order.
Very bad staffs. My opinion about mass wheels edappal, malappuram district, kerala is very bad.

I purchased a new royal enfield thunderbird 350x in cuddalore at 2019. Few days after delivery of my motorcycle. The speedometer pin stopped working and just wavers sometimes and starts working normally for a while. I asked the re service about it at my 1st service of 500 km. It was working at the time they saw it and said i needed to show them proof video that it doesn't work and told me to come back when it doesn't work. And so likely i came back at my 2nd service along with the same issue and video they said to wait 2 months for spare to arrive. I had to switch states so it took me 3 months and came back at 3rd service it wasn't working last evening and it was working that morning so i knew they'd just turn me back and left and now yesterday i came to service centre at 10 am they said its crowded and told me to come tomorrow i asked them to see the issue while riding cuz it might start working again. They refused. This morning again it started running for like 20 mins they said its fine and told me to come back again when issue is back. They just have to while away 2 more months and my warranty period would be over. I wouldn't mind even paying i just want the issue fixed. But the thing is its 45 kms to the nearest royal enfield showroom. Yesterday they made me wait 1 hour to tell me "it's crowded, come tomorrow or leave the bike but they'd only work on it tomorrow" not just me alot of other customers are dissatisfied or should i say disappointed beyond words. There are so many customers here like everyday i see atleast 30 royal enfields on road it would be greatly useful if there's a good service centre for royal enfield. Lately i've booked the continental gt 650. The mechanics don't know nothing not even as much as me a commoner with very low knowledge about these stuff. If you try complaining about why they're doing like this they would say. "yes, we will fix it please go have a seat (In a smug way meaning i'll make you wait here for an eternity without fixing anything)

This happened in the rooster showroom-royal enfield, imperial road, chellakuppam, cuddalore 607003

Hi sir,

I just wanted to explain a story which has done with royal enfield showroom..

" i'm a customer of royal enfield from last year, i have taken full service of classic 350 yesterday at rohan motors vijaypur in karnataka. They have told that service has done and you can leave, i have left from there, after 4 to 5 km of riding, rear disc jammed then i gave a call, they did not attend the phone call after one hour of trying they picked up but refused to help, even i went service centre by towing bike they did not care of me, i was trying to contact the owner of bike showroom but ignored very badly, then i realised this is the worst service i ever come across.. Please do make them to improve service..

Thank you..

I have serviced my bike classic 350 yesterday at rohan royal enfield service centre vijaypur karnataka. After they said service has done then i leave from there after 4 km rear wheel and disc jammed then i called they did not attend the phone after hour they picked phone but refuse to help me. When i went service centre towing bike they did not care my bike and i was try contact owner but they didn't gave a number... Very bad service centre in vijaypur i realised...

Hello,
I have an issue with petrol tank leak in my classic 350. After taking the bike to sai ram autofract. It seems tank replcement is required. Service center people are telling they will after after they get the tank from chennai. But its been more than 8 days. They are not providing any time by when it tank will be replaced.

I m losing a liter of petrol everyday because of this issue. And my vehicle also chocks and stops suddenly in the middle of the road because of this issue. Its very risky.

This type of experience i have not expected out of royal enfield.

Please look into this matter.

I am purchasing classic 350 bullet september 2019 in velvan motors nandanam chennai 600015, sellers is cheeting the customers i am giving engine problem complaint 4 times in show room but sellers is raising the complaint only one time when i purchase the bullet facing the problem continuously now i am giving complaint 5th time, it is a very very worest service, facing the problem when i purchase the bullet, i am giving the complaint immediately in that show room manager any body is not solve the problem i am not be leaving the service worest service.

Exchange the silencer.My Royal Enfield silencer has damaged. It was reported to me by Royal Enfield service show room in ariyalur .some particles are shrinking in the silencer.major problem is silencer and there is no any other problem in the vehicle . I need to change the Royal Enfield silencer .it has some warrantyty period. So I need to change new one.

I have brought new royal enfiled classic bullet from garcha automobiles ropar on 29.11.2019. They have given me a slip which is valid for only 1 day. I am not able to use my bullet without the rc. After that i call their representative on 17.12.2019 and they have inform me that registration number has been alotted to me but they did not inform me. After that they inform me to get first service of my bullet but the bullet have completed only 200 kms as i did not have the registration certificate. I got service of my bullet on 04.01.2020. I have not received the rc of bullet till now due to which i am not able to use my bullet. Kindly look into the matter and expedite the reply please.

Sir/mam,
My name is jithin.
I have re himalayan m/c of 2016 model (Pb08dn1881). At the month of december 2019 re workshop jaisalmer changed camshaft and both inlet valve & outlet valve of the said vehicle. The products were brought from oem chennai (Invoice attached).
1. How could these engine parts of costly bike like himalayan damage with in 3 years and in 13000kms?
On 14th january 2020 again re workshop allahabad changed both inlet & outlet valve with original parts (Invoice attached). There was an unusual sound from engine and i ride the vehicle to the workshop allahabad.
2. How did this happen again after running 1000kms with new original engine parts and within one and half month?
My contact number is [protected]

My royal enfield bike is punchure for the second time in a year. I am covered with a road side assistance and still they are not able to send the technician or to claim my amount. I tried reaching the customer care and they are denying the service. They are making customers fool by forcing us to take rsa and the rsa team is making money on it. 15/1/2020

Ordered a custom helmet on 26th November 2019. My order ID is 77814.
Got the helmet with Order ID 77832.
On the bill my name and address is given but the order ID is 77832.
Such incovience from such reputed company is not expected.
Anyone seeing this complaint and got the helmet with order ID 77814 can contact me.
My email is [protected]@gmail.com
I got the wrong helmet. On the helmet it is written “comrade_roop”.

Hello team,

Multiple times i had informed service center in mumbai for my new bike brake fail issue from first service but its not resolved yet and now its 2 years completed bike condition is bad with multiple issues. Only 9500 km driven and lots of issues and multiple service done with heavy expenses.
Really disappointed about royal enfield service centers in mumbai.

My name is mithun from calicut kerala. I owned a tbx 350 which was purchased on march 2019 still under. My bikes front mudguards paint was removed from it because of the clutch and accelerator cable touches the mudguard while riding. The cable itself got damaged because of touching the mudguard. As a bonafide re customer i need to solve the issue from your side its completely your manufacturing or assembling mistake. As i went to the nearest showroom they had nothing to do with my bike they suggest to use tag for future damage. Usage of tag for this cable was not at all mentioned in users manual or no one from service center guided me to use tag. Already i had completed my all free services from re authorized showroom itself. I noticed the damage cause to my bike yesterday while washing the vehicle when i put water on my vehicle with garden tap the paint in the portion where cable touches gone and at the time when i checked cable the outer layer of the cable also got damaged and the metal wires and seeing, it causes damage to my mudguard. I prefer a quick response and solution from re. Hereby attaching photos and videos.

I am deo ashish samanta and i have ordered the product "tanker boots black-42 (Uk-8)" from the official online royal enfield store, dated 16/10/2019. The order number is 74223. The product that has been delivered to me on 24/10/2019, is of different size (Eu-43, uk-9). I kindly requested them to replace the product with the appropriate size which was ordered. I returned the delivered product for the replacement, on 12/11/2019. Several calls and inquiry were made for getting the delivery during the time period, but they always procrastinated it and never got back to me. It has been 89 days since i have ordered the product and no update about my delivery has been communicated to me. I kindly request the competent authority to take an appropriate action. A few related pictures are also attached with complaint.

The order was made by the following address:

Deo ashish samanta,
Email: [protected]@gmail.com
Mob. No. - +91 [protected]
Guest house, isi kolkata,
Isi campus, gate no. 205,
Bt road, kolkata, west bengal 700108

I have purchase royal enfield gun metel 350 cc from royal enfield showroom jhalwad road, in front of airport kota at 10th september 2018. I have use to services during the time at same place. Last month 2 december i have going through service center and take away for service. He changed oil that time. But after few days bike spraying a lot of smoke.
Request to look into this meter. I have not so much time to go again and again service center. If they can’t do right thing they should close out the service center from their..
Regards,
Mojendra singh.
[protected]

I have bought 350 standered bike, but previous month the oil tank of my bike is totally leakage. So i want to change my oil tank, but the service dealer of charkhi dadri agency was does not take changing any step to change my fuel tank, andwhenever my bike is in period of warranty. I want to change my oil tank in agency with in warranty period, but the dealer is so misbehaving with me and said not to change my oil tank.

Bike no mh06ca2003
Chassis no me3u3s5c2kc466619
Engine no u3s5c2kb444345
Purchase date 27th april 2019
Delivery date 7th may 2019

Purchase from royal enfield company showroom nerul

My bike have issue with clutch plate, clutch are not working properly, if my bike stop 2 to 3 hrs then clutch is jerks or james and not working, bike not starting with starter and also kick because of clutch plate.

When my bike is in gear and i try to start with clutch operation bike not started and bike move a front side. I have to manual neutral the bike then start with starter or kick

Need to improve the service also need to train service consultants regarding the problem occurred in bike. Need guidance how to consult the customer. Excuse while running in top speed suddenly the engine stop it may cause major accident then who is responsible so please i need problem to be solve and what ever issue is there in my bike should be solve...