Royal Enfield Complaints & Reviews

Tn05by2849 gun metal gray register with complaint of battery drop with in 3 months of purchase also paid 1st service done, re service center made recharge not replacement. Fyi 30th jan 9am again bike is shut down after charging i request mr. Dinesh manager re erukenjerry for the detail study. He told will support waiting for the next update. Still no update

Last time i have problem with sensor on bike exhaust and rear brake system of my black stealth 500. I took the bike to correct it from service centre at udhampur. They told me that they have to change brake pump and the sensor also for that they have to charge me accordingly. On enquire about my warranty period they told that this is not possible.
Reason for that - according to them my lastservice was not done at authorised service centre as per their logs
But my problem is that i have done my services on time on authorised service centre at tanda punjab in[protected], how’s fault is in it that they have update their systems accordingly. And from past year services are within time from authorised service centre, what about the warranty of the bike of 24 hours.
Now my service is due and i’m confused about where i have to go for my service, authorised service centre where they charge u more and provide no warranty or outsource it where i have to pay less and for product i any case i have to buy them at their market price as they are nor giving me warranty on bike.

Please do let me know about my bike warranty, why proper entries are not in system logs about services, what i have to do now to make sure to get bike in warranty??

I have purchased thunderbird 350 marine at aravinduja motors kattupakkam chennai on 11/06/2018 i have found petrol leakage in my 3rd free service, now again same problem found and given to service centre on 5/01/2020 till date my bike not return. They said problem in petrol tank need to be replaced once it come from manufacture unit we will give you. Need bike as early.

Thanks,
Balaram

Hello sir i got my royal enfield classic gunmetal grey at the month of april... I am getting continuous sound on engine from the date of purchase.. I have complaint it from the last three services.. But they are just ignoring it by different reasons... Please try to take action on it... Ore else just replace my bike... Till i can't wait... Some more problems like chain etc are continuing... Soon try to take action on it.

I am giving complain on 20th jan 2020 in velven motors nandanam chennai still not resolved my problem no one is not contact with me my bullet is in service center last 5 days every month my bullet is in stayiung in service center only i am not using i purchased month of sep2019 continuously i am facing the problem but company is not taken seriously they are cheeting me

Sir, i own a classic 350 redditch red. At the time of purchase i had decided to put extra seat cover with the default seat having white lining, i trusted the dealer that that they will install all the original parts but later when my outer sear covering started to wear out i found that the seat was not the default seat with white lining they had cheated me with some other normal seat. I made a complaint to the dealer but they refuse to take any action and they say that i cannot help.
Therefore i would request you to kindly see to the matter so that they dont spoil the royal enfield name in the future.

Details:

1) first issue delivery time... Neutral problem. (Very hard) and mene phir next day... Mai workshop sai thik karaya... Mujhe kafi problem ho gayi..

2) second problem is (Machinery sound)
Jo pta nahi chal paa rahi hai.. Tou mene workshop mai (2 days) rakha..
Phir next day mujhse kaha gya... Ab thik
Ho gaya hai... (Koi sound nahi hai...)
Per aisa nahi huwa... Mujhe problem hoo gayi...

Mere pass bus consumer court kaa option hai... Mai bahut problem mai... Hun... This is new himalayan bike.
Ya tou app dushri bike issue ker dou.
Mujhe lagta manufacturer defect hai bike mai.. Otherwise...

I'm complaint against company (Royal enfield)

From
Shailender kumar ekka
Mob - [protected]
[protected]

I am having a re thunderbird 350 marine bs iv which was purchased during march 2018. During my last service (07/05/2019) itself observed that the instrument cluster vt31 is not working and the service center also not able to tell the exact reasons for the failure. (The electronics items will fail is the concept). The required spares also not readily available.

I kept my bike idle due to my work. After a long gap of 45 days, when i started my re - thunderbird 350 cc, the vehicle is fail to start. So, i called for a breakdown call and the service center deputed the persons to check and start the bike. But they couldn't succeed and the bike was taken to re service center - m/s krishna motors, theni on 21/01/2020. The servicing and the instrument cluster vt31 also changed. (Inv010825bc01124 dated 21/01/2020)

I have disappointed about the early failure of instrument cluster vt31 and not getting started smoothly. (This is also repetitive)

Regards,
V. Selvan
Mob: [protected]

I have booked electra 350 black colour on 14th january. Till now i can't get vehicle. They saying they have no stock of electra 350 black colour then why i booked in advance.. What is the purpose of booking vehicle.. Kindly make solution. Yesterday i given a complaint against mass wheels edappal, malappuram disrict, kerala. They blocked my finance due to non stocking of electra 350 black color. The staff and sales manager is supported to block my finance of kodak mahindra. Pls make a solution for my problem. I really like bullet but due this incident am going to cancel my order.
Very bad staffs. My opinion about mass wheels edappal, malappuram district, kerala is very bad.

I purchased a new royal enfield thunderbird 350x in cuddalore at 2019. Few days after delivery of my motorcycle. The speedometer pin stopped working and just wavers sometimes and starts working normally for a while. I asked the re service about it at my 1st service of 500 km. It was working at the time they saw it and said i needed to show them proof video that it doesn't work and told me to come back when it doesn't work. And so likely i came back at my 2nd service along with the same issue and video they said to wait 2 months for spare to arrive. I had to switch states so it took me 3 months and came back at 3rd service it wasn't working last evening and it was working that morning so i knew they'd just turn me back and left and now yesterday i came to service centre at 10 am they said its crowded and told me to come tomorrow i asked them to see the issue while riding cuz it might start working again. They refused. This morning again it started running for like 20 mins they said its fine and told me to come back again when issue is back. They just have to while away 2 more months and my warranty period would be over. I wouldn't mind even paying i just want the issue fixed. But the thing is its 45 kms to the nearest royal enfield showroom. Yesterday they made me wait 1 hour to tell me "it's crowded, come tomorrow or leave the bike but they'd only work on it tomorrow" not just me alot of other customers are dissatisfied or should i say disappointed beyond words. There are so many customers here like everyday i see atleast 30 royal enfields on road it would be greatly useful if there's a good service centre for royal enfield. Lately i've booked the continental gt 650. The mechanics don't know nothing not even as much as me a commoner with very low knowledge about these stuff. If you try complaining about why they're doing like this they would say. "yes, we will fix it please go have a seat (In a smug way meaning i'll make you wait here for an eternity without fixing anything)

This happened in the rooster showroom-royal enfield, imperial road, chellakuppam, cuddalore 607003

Hi sir,

I just wanted to explain a story which has done with royal enfield showroom..

" i'm a customer of royal enfield from last year, i have taken full service of classic 350 yesterday at rohan motors vijaypur in karnataka. They have told that service has done and you can leave, i have left from there, after 4 to 5 km of riding, rear disc jammed then i gave a call, they did not attend the phone call after one hour of trying they picked up but refused to help, even i went service centre by towing bike they did not care of me, i was trying to contact the owner of bike showroom but ignored very badly, then i realised this is the worst service i ever come across.. Please do make them to improve service..

Thank you..

I have serviced my bike classic 350 yesterday at rohan royal enfield service centre vijaypur karnataka. After they said service has done then i leave from there after 4 km rear wheel and disc jammed then i called they did not attend the phone after hour they picked phone but refuse to help me. When i went service centre towing bike they did not care my bike and i was try contact owner but they didn't gave a number... Very bad service centre in vijaypur i realised...

Hello,
I have an issue with petrol tank leak in my classic 350. After taking the bike to sai ram autofract. It seems tank replcement is required. Service center people are telling they will after after they get the tank from chennai. But its been more than 8 days. They are not providing any time by when it tank will be replaced.

I m losing a liter of petrol everyday because of this issue. And my vehicle also chocks and stops suddenly in the middle of the road because of this issue. Its very risky.

This type of experience i have not expected out of royal enfield.

Please look into this matter.

I am purchasing classic 350 bullet september 2019 in velvan motors nandanam chennai 600015, sellers is cheeting the customers i am giving engine problem complaint 4 times in show room but sellers is raising the complaint only one time when i purchase the bullet facing the problem continuously now i am giving complaint 5th time, it is a very very worest service, facing the problem when i purchase the bullet, i am giving the complaint immediately in that show room manager any body is not solve the problem i am not be leaving the service worest service.

Exchange the silencer.My Royal Enfield silencer has damaged. It was reported to me by Royal Enfield service show room in ariyalur .some particles are shrinking in the silencer.major problem is silencer and there is no any other problem in the vehicle . I need to change the Royal Enfield silencer .it has some warrantyty period. So I need to change new one.

I have brought new royal enfiled classic bullet from garcha automobiles ropar on 29.11.2019. They have given me a slip which is valid for only 1 day. I am not able to use my bullet without the rc. After that i call their representative on 17.12.2019 and they have inform me that registration number has been alotted to me but they did not inform me. After that they inform me to get first service of my bullet but the bullet have completed only 200 kms as i did not have the registration certificate. I got service of my bullet on 04.01.2020. I have not received the rc of bullet till now due to which i am not able to use my bullet. Kindly look into the matter and expedite the reply please.

Sir/mam,
My name is jithin.
I have re himalayan m/c of 2016 model (Pb08dn1881). At the month of december 2019 re workshop jaisalmer changed camshaft and both inlet valve & outlet valve of the said vehicle. The products were brought from oem chennai (Invoice attached).
1. How could these engine parts of costly bike like himalayan damage with in 3 years and in 13000kms?
On 14th january 2020 again re workshop allahabad changed both inlet & outlet valve with original parts (Invoice attached). There was an unusual sound from engine and i ride the vehicle to the workshop allahabad.
2. How did this happen again after running 1000kms with new original engine parts and within one and half month?
My contact number is [protected]

My royal enfield bike is punchure for the second time in a year. I am covered with a road side assistance and still they are not able to send the technician or to claim my amount. I tried reaching the customer care and they are denying the service. They are making customers fool by forcing us to take rsa and the rsa team is making money on it. 15/1/2020

Ordered a custom helmet on 26th November 2019. My order ID is 77814.
Got the helmet with Order ID 77832.
On the bill my name and address is given but the order ID is 77832.
Such incovience from such reputed company is not expected.
Anyone seeing this complaint and got the helmet with order ID 77814 can contact me.
My email is [protected]@gmail.com
I got the wrong helmet. On the helmet it is written “comrade_roop”.

Hello team,

Multiple times i had informed service center in mumbai for my new bike brake fail issue from first service but its not resolved yet and now its 2 years completed bike condition is bad with multiple issues. Only 9500 km driven and lots of issues and multiple service done with heavy expenses.
Really disappointed about royal enfield service centers in mumbai.