Royal Enfield — Booking of thunderbird 350 — lightning green

Address:	Chennai, Tamil Nadu, 600116
Website:	Velavan Motors, Alwarthirunagar, Chennai

This is with reference to my booking made on 26-sep-16 for thunderbird 350 (Lightning green) in velavan motros, alwarthirunagar.

By 2nd week of october 2016, i had completed my process with hdfc bank personnel for ecs clearance. Earlier, by the first week of october 2016 i have already informed one mr. Jason (Who was initially handled my case) that i wish to take the delivery of the bike on 28-oct-16 (Considering our practice of looking for auspicious day) and he had confirmed me that it will be done.

Subsequently, whenever i visit the showroom / speak to jason i kept reminding about the delivery date.

On 19-oct-16 when i called mr. Jason to find out the status, i was informed that mr. Saravanan will be handling my case because of limitations that has been put in force on him. I had requestrf him to ask mr. Saravanan to call me. I never received call from him. Later, as i did not receive any call, again i called mr. Jason and understood that the bike with my opted color has not reached in the lot received on 15-oct-16.

So, i was forced to visit the showroom again and met mr. Saravanan. He asked me, if i can opt any other color which is available readily, but i denied his suggestion. However, mr. Saravanan told that he will confirm on 22-oct-16 about the availability of lightning green.

On 22-oct-16 evening, i received a call from mr. Balaji (Hdfc bank personnel) and asked me when will i come to pay the initial amount. I had replied him that, first check if the bike is available and he instantly replied that the bike is available.

I was shocked to hear that, as i have never received any call / update from the showroom guys. I went to showroom at 7:00 pm on 22-oct-16 to pay initial amount. Again i checked with mr. Saravanan and he had confirmed for the delivery on 28-oct-16. Although he is not available, he said, he will handover to someone.

To my surprise and shock, i had received a call from balaji (Hdfc bank personnel) on 26-oct-16 to get an authorisation seal and signature from hdfc bank in one of the paper. Keeping my tight scheduled at work, i had requested him to come to my office, so that i shall take him to the nearest hdfc bank to get the work done. The required paper has been attested and handed over to him at 2:00 pm and again reminded him about the delivery date. Also, confirmed the same to mr. Saravanan immediately. Both were informed me “there will be no problem” in delivery

When i called mr. Saravanan on 27-oct-16 noon, i was informed that the fund has not reached. I immediately contacted balaji and informed about the fund. He, in turn acted swiftly and called me at 5:30 pm that the bank had transferred the fund.

To pass this information, i tried calling mr. Saravanan, but in vain. There was no answer even after multiple attempts, which had forced me to call mr. Jason again. Only then i understood that my case was taken over by mr. Mohan and got his number.

I called mr. Mohan and explained him in full. He informed that they have not received fund and also informed that, it will be me, who will receive information by the bank by way of sms.

I had received fund transfer sms from hdfc bank at 7:30 pm and alerted mr. Mohan immediately. He asked me to forward the message to him and he will take care as soon as he reaches the office at 10:00 am on 28-oct-16.

I sent a reminder sms to mr. Mohan at 10:30 am on 28-oct-16 that i will be coming to showroom at 5:30pm for delivery. I did not receive any kind of acknowledgement nor reply. I tried calling him by noon, but no answer.

After i reached home in the evening, i started to leave to the showroom at 5:30 pm. Accidentally i thought of calling mr. Mohan to inform him.

I was fed up to hear from him that the fund has not reached. When i asked him what made him in not replying to my message and call, his answer was rude and irresponsible. Also he said that he was not in the showroom for the whole day and he’s just returning.

I am reply pissed off with the attitude of mr. Mohan and the way he answered to the customer’s call. Having committed for the delivery on 28-oct-16, he was away from the showroom for the whole day and that too not even responded to the customer’s call / message

Having faith with the showroom personnel i have already made arrangements to make pujas and bought garlands

Now everything has gone in to dustbin

I need a judgement for my current situation and compensation for not delivering the bike on the committed day, inspite of nil pending from my side.

Hope someone will hear my voice and assist

Note:
A separate email of the same has also been raised to [protected]@velavanmotors.com & [protected]@royalenfield.com