Royal Enfield — classic 350 bike/ roadside assistance doesn't help us ever

Address:

Vill-barhaj, po- horlapur, dist-kushinagar, pin 274303, state- uttar pradesh, Kushinagar, Uttar Pradesh

My self sudhir kumar mishra. I have purchased a new bike classic 350 abs with road side assistant worth 850 rs. But whenever i need help for road side assistant they are not help me ever. Actually my bike had puncher yesterday and i called him. They told me for wait 1 hour approx. I was waiting there 2 hour no one call me in this case. after this i call him again so they tell me for wait me 2 hour more. Still i wait there 4 hour but no one help me in this case to royal enfield roadside assistance. If royal enfield can not be able to provide roadside assistance services then why they charge us.