Royal Enfield — custom made helmet not delivered after 16 days and no response for complaints

Jeemon Vg

from Thiruvananthapuram, Kerala

Address:	Chennai, Tamil Nadu, 683515
Website:	www.royalenfield.com

Booked one helmet through there website and paid through internet banking, details
"[protected]@payu.in [protected]@payu.in via payumoney.com

Jan 15, 2019, 6:21 pm

To me
Dear jeemon,

Your transaction with www.royalenfield.com was successful

Transaction id:[protected]
Merchant website: www.royalenfield.com
Amount paid: 3200.00
Order date:[protected]:49:03
Customer phone number: [protected]

For any information pertaining to the status of your order, please visit www.royalenfield.com

Thanks and regards,
Payu on behalf of www.royalenfield.com

Payu"
Product or even shipment details where not received yet (After 16days)
Registered a complaint on there website after 10days. For that also they are not responding..
My advice is don't buy royal enifield gears or accessories after paying through website. They are not offering cash on delivery. And still am not sure wheather i will get the product or my money back

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Royal Enfield customer support has been notified about the posted complaint.

Feb 11, 2019

Updated by Jeemon Vg They have called me and asked me to wait for 30days, Now i have brought another helmet from Vega,
They havn't shipped or evening started the product making and they are looting people money by there website.No option for refund. If am a lawyer i will definitely raise compliant and ask for the fraud they are doing