Royal Enfield — delay in registration of new bullet electra 350

Address:

Kolkata, West Bengal, 700156

Respected sirs,

In view of the reputation of the brand, “the royal enfield”, which had been close to my father in his early days (1987), he had suggested me to go ahead with any product from the brand “the royal enfield” for my personal use, on date too.

It’s only for the brand “the royal enfield”, that we had visited your dealer “kolkata bike zone” at chinar park, rajarhat, kolkata but regret to place on record that had it not been the the brand “the royal enfield”, my father would have been the last person to enter the premises of “kolkata bike zone” again considering the behavior, the hospitality and the attitude of the “kolkata bike zone” managementb/ owners.

During the initial discussions, keeping us in good humor, it was respectfully assured by the individuals (Sales) from the management that once the bike was purchased all the documentations (Insurance + registration) would be completed positively within 15 days, if not earlier.

Once the amount of rs.1, 52, 713/- for the bike (Cost of bike + insurance + registration) was paid by my father for “the royal enfield” bike vide chassis no. Me3u3s5c1la595358 on 16.01.2020, with the individuals (Sales) taking back stage thereafter, the whole attitude of the “kolkata bike zone” management changed. Though the basic documents required for registration was handed over to the “bike zone” management lastly by 22.01.2020 at 11.30 hrs., the registration fees was not deposited with the state govt.’s motor vehicle administration till 27.01.2020 for further processing therein. Here it is to placed on records that an amount of rs. 1500/- was asked to be deposited in absence of the valid aadhar card, which too was agreed to be paid by my father at a later date, though unwillingly.

When frequent phone call discussions with the individual (Sales) concluded without results, the situation compelled my father to visit the showroom for handing over of the bike to the “kolkata bike zone” management. It was respectfully requested that with all other issues to be shorted out with “the royal enfield” management in due course, only the acknowledgment / receipt for the bike may be handed over but i regretfully submit that the “kolkata bike zone” management literally abused my aged father in public threatening not to entertain him further for the registration of the purchased bike and further directing the security not to allow him near the showroom premises.

As with no other option left for my father, he called me, being the owner of the purchased vehicle, to talk with the “kolkata bike zone” management for a mutual understanding on the issue. Within this period of time, the “bike zone” management send a e-mail to me to safeguard / coverup it’s position. With my father staying away disheartened, i had approached the “kolkata bike zone’ management but the management still taking an arrogant attitude threatened to call the police wherein once i got tough and accepted the challenge / threat, did the management stepped back and relented for talks for a mutual settlement of the issue. On my repeated persuasion for a written date by which the registration of the bike would be completed by the “kolkata bike zone” management, did the written assurance of 20 working days from 22.01.2020 (I. E 14.02.2020) was handed over to me vide letter through e-mail (Copy enclosed herein).

It is to place on records that in spite of all this the amount for registration was deposited with the state govt. Only on 05.02.2020 by the “kolkata bike zone“ management that too after a heated conversation, once i had called upon the “kolkata bike zone “ management on 04.02.2020 at 12.30 hrs.

On date when i had called the “kolkata bike zone” management to inquire about the status of the registration of my bike, i was summarily/ bluntly advised to view the contents of the mail already forwarded by the management on 27.01.2020.

Here i most humbly plead that the “kolkata bike zone” management may be please directed to take over the bike on failure of assured date of 14.02.2020 for the registration of the bike and to the release of the amount of rs. 1, 52, 719/- with interest failing which i would be left with no other option but to approach the appropriate forum for justice and recovery of further damages therein, from “ the royal enfield “ management.

Thanking your good self for your due action please.

Yours faithfully

Anmol modi
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